Corporate Ethics Helpline Administrator administers the corporate-wide anonymous reporting systems ("helpline"), allowing all stakeholders to disclose violations of the corporation's ethical standards, laws, or policies without fear of retaliation, as required by Sarbanes Oxley. Manages the flow of "helpline" inquiries to completion, and ensures that all allegations of unethical or illegal activity is referred to the appropriate resources within the ethics and compliance function. Being a Corporate Ethics Helpline Administrator serves as the internal database coordinator for ethics and compliance tracking information systems. Monitors progress of investigation and documents and maintains accurate records of issues handled. Additionally, Corporate Ethics Helpline Administrator prepares and maintains reports and statistical analysis of "helpline" activity. May require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. To be a Corporate Ethics Helpline Administrator typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Specific Responsibilities:
• Greet and welcome all guests to the sales office. Please stand up and walk around the desk when guests arrive to greet them with a smile and a welcome!
• Timely and professionally answer all inbound telephone calls.
• Transfer calls via the sales rotation with specific instructions and Company policies provided by the Administrative President.
• Provide visitor registration cards to guests for completion upon their arrival.
• Offer water, coffee, soda, etc., to arriving guests.
• Operate television monitors in the sales lobby to ensure community videos are looping, and visitor names are displayed welcoming the day's visitors to Woodside.
• Assist the Corporate Sales Associates as requested, especially with visiting clients. This may include distributing brochures and other printed materials.
• Prepare and distribute tour confirmations to Corporate Sales Associates and clients.
• Distribute tour emails to Company staff to ensure key personnel is knowledgeable about booked tours for hospitality purposes.
• Provide general administrative assistance to the sales, accounting, and marketing divisions, as requested.
• Attend weekly sales meetings to stay knowledgeable about the activities of the sales and marketing team.
• Maintain the sales associate rotation board in accordance with Company policies and with direct supervision by the President of Administration.
• Create the monthly sales schedule, including coordinating schedules with weekend rotational receptionists.
• Assist in entering and maintaining records and contact information in the sales database.
• Process both incoming and outgoing mail and overnight deliveries.
• Walk the sales office each morning as if you were the client to ensure the office is presentable and welcoming. The office is professionally cleaned; however, picking up used cups and replacing chairs at the meeting tables will be required.
• Ensure water and sodas are stocked in the refrigerator daily to be available for visitors.
• Assist in kitchen maintenance, i.e., ordering coffee, removing/replacing trash bags, etc.
• Any other tasks as assigned.
• Excellent and professional verbal and written communication skills.
• Friendly, outgoing personality. Strong aptitude for customer service.
• Ability to thrive in a fast-paced, hectic environment.
• Proficient computer skills including Microsoft Office, internet and e-mail communications. Must also become well-versed in the use of the sales database program.
• Desire to be a part of a successful and dynamic sales team.
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