Corporate Ethics Helpline Administrator jobs in Springfield, MA

Description

• Home Care Administrator assumes management responsibility for the fiscal and operational activities of the home care agency and is responsible for long-term planning, organizing, directing, and staffing of the Agency.

• Home Care Administrator plans and develops new programs, recruits and interviews management personnel and establishes procedures for measuring quality care and organizational performance.

Reporting Relationship

• Reports to Governing Body

Responsibilities/Activities

• Has the authority for managing Agency business affairs and general operations.

• Ensure the Agency complies with all relevant federal, state, and local laws.

• Supervise the development of Agency policies and procedures that support its purpose and goals while adhering to industry standards and established regulations.

• Be familiar with, and maintain Agency rules, policies, and procedures.

• Familiarize all employees, including those on contract, with Agency rules, policies, and procedures.

• Liaise with federal, state, and private organizations on behalf of the Agency.

• Maintain written service agreements, including financial arrangements, with other service providers for relevant services required to meet client needs.

• Devise short-term and long-term program development and modification plans.

• Identify critical issues that may affect the Agency.

• Delegate and organize Agency functions and define employee accountability requirements.

• Maintain a current organizational chart to show lines of authority.

• Provide leadership and consultation to management personnel.

• Hold regular management and staff meetings to ensure efficient operations and communication to and from all levels of the Agency.

• Recruit, select, hire, and provide initial orientation to all new employees.

• Ensure qualified employees are hired, in accordance with job descriptions.

• Coordinate Performance Improvement Program activities.

• Oversee a continuous in-service training program and competent supervision to improve employee efficiency and client care.

• Submit an annual operating budget to the Governing Body and monitor financial operations on an ongoing basis.

• Complete, maintain and submit reports and records to Governing Body on a regular and as-needed basis.

• Develop and maintain a capital expenditure plans.

• Conduct informal and formal performance appraisals on management personnel upon completion of probation, annually and on an as-needed basis.

• Perform other duties as requested by Governing Body.

• Designate, in writing, a qualified employee to act in their absence.

Required Knowledge

• Knowledge of health care policies.

• Knowledge of medical ethics.

• Knowledge of quality assurance techniques.

• Knowledge of written and verbal communication techniques.

• Knowledge of effective teamwork techniques.

• Knowledge of personnel management techniques.

• Knowledge of negotiating techniques.

• Knowledge of interpersonal sensitivity techniques.

• Knowledge of leadership techniques.

• Knowledge of management planning techniques.

• Knowledge of analytical reasoning techniques.

• Knowledge of problem-solving techniques.

• Knowledge of decision-making techniques.

• Knowledge of time management techniques.

• Knowledge of stress management techniques.

• Knowledge of prioritizing techniques.

Required Skills/Abilities

• Ability to budget.

• Ability to perform long-range planning.

• Ability to demonstrate effective interpersonal relations.

• Ability to effectively communicate orally and in writing.

• Ability to gain respect and cooperation.

• Ability to inspire and motivate subordinates.

• Ability to direct work groups toward a common goal.

• Ability to oversee the work of subordinates.

• Ability to plan and organize work.

• Ability to resolve conflict.

• Ability to administer policies and implement procedures.

• Ability to utilize funds, employees, and equipment.

• Ability to provide opportunities/guidance for employee development.

• Ability to identify problems and determine effective solutions.

• Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.

• Ability to work independently and in cooperation with others.

• Ability to provide advice and consultation to others.

Physical and Mental Demands:

• Good physical and mental health.

• Mental fortitude and stability to handle stress.

• Physical and mental ability to drive a vehicle.

Qualifications/Education

• Current driver’s license.

• Proper Vehicle Insurance Coverage.

Training/Experience:

• May require related experience