Crane Operator jobs in Cornwall, NY

About Troutbeck

Come be a part of history at Troutbeck, a gorgeous 250-acre estate hotel retreat in Amenia (NY) right on the northeastern border of NY with CT. Originally a sprawling private estate with a vibrant history, Troutbeck is more than an estate hotel with best-in-class amenities – it’s a destination for inspiration, restoration, and community building. It is a place to build memories.

Who We Are

We have been home for centuries to naturalists, poets, and romantics. We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Troutbeck. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds – we all succeed!

Our restaurant sources as locally as it gets, pulling from our neighboring farms for produce and proteins, or growing some of our own to bring to our table.

Main Duties

· The Assistant Manager of Rooms is responsible for the general oversight of the front desk and Wellness operations.

· Ownership of scheduling and payroll for both departments.

· Ensuring processes are followed and/or updated to improve service with documentation and training as required.

· Ensuring checklist of daily duties are completed accurately for each shift for both areas.

· Provides gap and lunch coverage at both locations to ensure efficient staffing.

· Acts on behalf of the Director of Rooms with constant in real time communication of issues and brings solutions to the table with the Director or Rooms.

· Ensuring proper cash handling and payment procedures are followed for each shift, and all reports and billing are completed accurately and timely.

· Provide tours of the main buildings and surrounding grounds to guests or potential members as needed.

Requirements

· 5 years of experience at a front desk in a hotel is preferred. 2 years of front desk experience and 4 years of progressive hospitality experience is required.

· 2 years of direct supervisory experience including scheduling is required 4 years with scheduling and payroll experience is preferred.

· 2 years of experience with the maintenance and development of SOPs, training materials, and corrective actions is required.

· Highly proficient with Microsoft Office, especially Excel and capable of building formulations and formatting spreadsheets.

· Previous experience with Opera is preferred, but not required.

· Previous experience with Book4Time is preferred, but not required.

· Excellent verbal communication skills both in-person and on the phone with anyone and everyone. The ability to provide service through productive professional dialogue.

· Excellent written communication skills. You must be able to professionally, grammatically correct, and politely draft and engage in e-mail communications with anyone.

· The ability to remain calm under pressure. You must always interact with all guests and staff in a polite and respectful fashion. If any difficulties arise you handle yourself with grace and composure.

· You must be able to move independently around the grounds, including on gravel paths.

· Must be able to stand and/or sit for extended periods.

Who You Are

· You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. ‘Not my job’ is not in your vocabulary.

· You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador!

· You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.

· You are punctual and accountable. You know that responsibility and reliability are key to success!

· You are a team player! When one of us succeed – We all succeed!

What we offer

· A benefit package which includes paid time off, medical, dental, vision, 401k, and an employee assistance program.

· Employee discounts for food and rooms when you are not working. A free meal for 2 in our dining room is offered quarterly for you to experience our newest seasonal offering.

· Free family-style meals are served at 11am and 4pm when you are working.

· A culture that values learning, development, and internal promotions when appropriate.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Front desk: 2 years (Required)

Work Location: In person