Credit and Collections Clerk collects and maintains accurate credit information. Reviews and verifies overdue accounts. Being a Credit and Collections Clerk contacts customers to confirm outstanding payments and renews credit information to help minimize outstanding debts. Requires a high school diploma. Additionally, Credit and Collections Clerk typically reports to a manager. The Credit and Collections Clerk works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
POSITION SUMMARY:
Responsible for assessing the creditworthiness of customers; applying payments in a timely and accurate manner; and quickly resolving past due payments while exhibiting professional and effective communication skills to ensure an optimal outcome.
PRIMARY RESPONSIBILITIES:
· Provide excellent customer service while handling sensitive financial matters.
· Prepare and send out claims and statements, as needed, to customers.
· Monitor customer accounts for overdue payments and follow up as necessary.
· Maintain accurate records of customer interactions and transactions.
· Process and post customer payments to appropriate accounts.
· Assist with month-end closing activities, including spreadsheets and account reconciliations.
· Collaborate with other departments to resolve billing discrepancies and address customer inquiries.
· Work with different software systems to process claims, credits, and collections.
· Calculate month-end allowance for bad debt/ doubtful accounts.
· Manage A/R from our customers including collection of past due invoices and deduction management.
· Interact with customers through direct collection call contact and emails for resolution of past due A/R.
· Resolve invoicing issues that arise including pricing discrepancies, carrier claims, rebates, etc.
· Resolve disputed balances or other issues that prevent timely payment.
· Respond to customer inquiries regarding past due accounts; research and provide account information.
· Implement process improvements to eliminate ongoing customer or internal issues that interfere with prompt payment by customers.
· Place orders or credit hold when warranted.
· Review orders on credit hold and release orders when appropriate.
· Assess creditworthiness of new customers; provide recommendation of payment terms, including credit limit.
· Assess creditworthiness of existing customers on a regular basis, providing recommendations of changes when appropriate.
· Perform other duties as assigned.
REQUIRED SKILLS AND EXPERIENCE
· High School Diploma or G.E.D. equivalent
· Experience in Accounts Receivable
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
Weekly day range:
Work setting:
Work Location: In person
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