Credit and Collections Manager jobs in Anderson, SC

Collection Specialist responsibilities include:

• Monitoring accounts to identify overdue payments
• Finding and contacting debtors to arrange debt payoffs
• Keeping accurate records and reporting on collection activity

Job brief

Greenville Auto Acceptance, an automotive finance company that partners with Family Auto of Greenville, is looking for competent Collection Specialists to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.

Our Collection Specialists should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Assist customers with automobile insurance policies and claims
• Assist customers with auto logistics and repairs

Requirements and skills

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working towards target goals
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associate’s/Bachelor’s degree is a plus

Frequently asked questions

What does a Collections Specialist do?

A Collections Specialist is the go-to person for any company with debt. They are in charge of resolving overdue bills and collecting payments from those individuals or businesses responsible for them, all while protecting their employer's financial assets.

What are the duties and responsibilities of a Collections Specialist?

A Collections Specialist will have many responsibilities, but they typically focus on contacting individuals and businesses with unresolved bills and contact those people to collect payments.

What makes a good Collections Specialist?

A good Collections Specialist must have excellent communication skills since they work with individuals and businesses who owe money. They also must have good listening skills to understand the needs of debtors to find a way to resolve the unpaid bills.

Who does a Collections Specialist work with?

A Collections Specialist will work with the Accounts Receivable Manager to find customers who have unpaid collections and then work with those debtors to resolve those debts.

Compensation

Our Collections Specialists will earn between $16 - $18 an hour at the time of hiring. Additional increases in compensation will be provided when additional skills such as handling service calls, loan underwriting and origination, closing loans, and monitoring customer insurance statuses are perfected.

Benefits

Our Collections Specialists will have access to our competitively priced health, dental and vision plans shortly after starting employment. Paid Vacation time will be provided after six months of employment. Our Collections Specialists will receive one day off during the work and every third Saturday off. Saturday schedules are required.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Experience:

• Collections: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person