Credit and Collections Manager jobs in Wilmington, DE

Sun East Federal Credit Union is currently seeking a Collections Representative to join our Collections Team. The Collections Representative is responsible for performing collection of assigned delinquent accounts by telephone, correspondence, email, and in person. This person will always put the member and fellow employees first everyday exemplifying Sun East's Mission and Values in all that you do.

This Collections Representative position earns a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme parks and local events. If this sounds like the opportunity that you've been looking for, apply now!

Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

About Sun East Federal Credit Union

Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."

"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order to hire and retain employees who will make this mission their own; we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

This position requires a High School Diploma or equivalent. 1 to 2 years of previous consumer collections experience and familiarity with collection laws and must have good computer skills along with excellent communication skills.

The Collections Representative will determine an appropriate plan of action for each delinquent account, i.e., letter and telephone. Contacts members regarding delinquent accounts, including MasterCard and negative balances, and handles all follow-up work related to the member contact. Completes follow-up work for members who have not continued repayment schedule as agreed upon. Review loans, including MasterCard accounts, for potential deferment submission. Conducts all member contact in compliance with the Fair Debt Collection Practice Act and accomplishes the job of collecting in a dignified manner. Performs other related duties as assigned.

This position will require working Monday through Friday 10:00 am to 7:00 pm based on Eastern Standard Time.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Collection Representative position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!