Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Detailed Job description:
Title: Credit and collections specialist
Location: 2301 MARKET ST PHILADELPHIA Pennsylvania 19103
Duration: 12 Months
Pay rate: $21.00/HR on w2
Work authorization: US citizen/GC/EAD
Shift: 1st shift
Job Description:
Position Requirements:
Collecting past due residential and commercial accounts.
Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Contact customers to collect their overdue payments.
Take actions to encourage timely debt payments.
Negotiates payment plans with customers based upon specific parameters.
Resolve customer credit issues.
Update account status records and collection efforts.
Report on collection activity and accounts receivable status.
Maintains a professional and customer-friendly manner with each account.
Handles outbound and inbound calls professionally and knowledgeably.
Knowledge of customer service best practices.
Excellent communication skills (both verbal and written).
Patience and empathy while dealing with a variety of customers.
Efficiently managing time to ensure timely responses to customer inquiries and completing tasks.
Working knowledge of MS Office (Outlook, Excel, Teams).
Comfortable working with targets.
Problem-solving skills.
Job Type: Contract
Pay: $21.00 per hour
Expected hours: 40 per week
Weekly day range:
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person