Credit Card Fraud Investigator jobs in Johnstown, PA

This position can possibly be based out of an office in our branch network and does not have to be located in the Somerset Office.

SUMMARY     The Fraud Specialist plays a critical role in safeguarding the bank’s assets and maintaining customer trust by managing and resolving disputes and assisting in various aspects of fraud monitoring. The ideal candidate will possess strong analytical skills, attention to detail, and a good understanding of banking regulation and fraud prevention strategies. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Dispute Resolution

• Investigate and resolve customer disputes through multiple channels (e.g., online banking, branches and customer care center).
• Analyze transaction details, gather necessary documentation, and work with our vendor to ensure timely and accurate dispute resolution.
• Communicate with customers, merchants and other financial institutions as needed to gather relevant information and clarify transaction details.
• Ensure timely resolution of disputes while adhering to regulatory timelines and guidelines.

Fraud Monitoring and Detection

• Monitor account activity for suspicious activity and potential fraud indicators.
• Utilize fraud detection tools and systems to identify unusual patterns or behaviors.
• Analyze fraudulent checks, wires and ACH transactions to determine root cause and suggest potential control enhancement to prevent recurrence.

Customer Support and Education

• Assist customers with inquires related to fraud prevention, reporting and resolution processes.
• Educate customers on best practices to protect their accounts and personal information from fraud and scams.
• Provide exception customer service by addressing concerns and answering questions promptly and professionally.

Collaboration and Reporting

• Collaborate with other departments, such as Compliance, BSA/AML, Risk and Operations to share insights, trends, and updates related to fraud activities.
• Submit and/or review system alerts and assist the BSA/AML Team in drafting regulatory reports, as warranted.
• Prepare information related to fraud trends and dispute resolution outcomes.

Continuous Improvement

• Stay updated on industry trends, regulatory changes, and emerging fraud risks.
• Participate in training programs to further develop skills and knowledge relevant to fraud detection and prevention.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty with a high degree of accuracy, make decisions with confidence, and have a strong ability to identify and resolve problems efficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE    Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Candidate should have a good understanding of Regulation E, dispute resolution requirements, and other relevant banking regulations

LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, bonuses, etc.

REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.