Credit Card Fraud Investigator jobs in Newton, MA

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Fraud Investigator. The selected candidate will be responsible for managing active caseloads of Intentional Program Violation (IPV) Investigations that include prohibited Economic Assistance purchases, Supplemental Nutrition Assistance Program (SNAP) trafficking and State Law Enforcement Bureau (SLEB) investigations.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

• Determine if there is sufficient evidence to warrant the pursuit of an Intentional Program Violation (IPV).
• Analyze transactional spending and payment data to identify certain behavior and over issuance that could lead to disqualification from a respective program.
• Document all investigative activities in a case notes format.
• Prepare concise and timely IPV reports on activities related to allegation as required.
• Disposition any referral when no over issuance or program violation is identified.
• Conduct interviews with potential witnesses and the subjects of investigations.
• Gather sufficient facts to establish overpayment calculation, if warranted.
• Research State and Federal regulations and maintain strong knowledge of such, to ensure program rules and regulations are followed.
• Present findings at Administrative Hearing by testifying to evidence collected, the results of interviewing clients, and arguing the Department's position.
• Provide services to stakeholders in a professional manner.
• In-person presence required one day per week and alternates between DTA's Fitchburg and Framingham locations.

• Ability to assemble items of information in accordance with established procedures.
• Ability to determine proper format and procedure for assembling items of information.
• Ability to maintain accurate records.
• Ability to write concisely, express thoughts clearly and develop ideas in a logical sequence.
• Ability to communicate effectively in written and oral expression.
• Ability to deal tactfully with others.
• Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
• Ability to exercise discretion in handling confidential material.

• Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Knowledge of the organizational structure and functions of the assigned agency.
• Knowledge of the types and uses of agency forms.
• Given the population served, bilingual or multilingual fluency.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every six people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit: www.mass.gov/dta

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!