Credit Card Fraud Investigator jobs in San Jose, CA

Description

Excite is a relatable, jean-wearing, highly-caffeinated, value-based community credit union. We believe in giving everyone a chance to build a financially stronger future so that together we can build a stronger community. 

The Fraud Mitigation Specialist is responsible for leading, developing, and implementing effective fraud detection or control strategies designed to mitigate fraud loss, while simultaneously minimizing negative Member impact. This role works closely with the Compliance Specialist related to fraud prevention and risk mitigation. The Specialist participates and makes recommendations to Risk Management and Operations to balance fraud and risk controls with Member services and Member needs. The Specialist possesses excellent teamwork and essential communication skills; impacts asset retention and operation cost reduction; ensures containment through the effective resolution and management of fraud activities; reduces potential or additional losses to the credit union through timely report management and analysis.

We offer:

• Competitive Pay ($71K - $75K per year depending on experience)
• Comprehensive benefits plan
• Retirement plan with matching contribution
• Wellness, and Well-being programs
• Financial education and planning
• Opportunity for professional development and continuing education allowance
• Team member loan discounts
• And so much more

Essential Duties and Functions: (include but are not limited to)

• Maintain loss and fraud prevention program, which includes report management, review, and analysis; investigation, and implementation of appropriate and of timely action to appropriately mitigate risk related to identity theft; new account fraud; debit card fraud; check, wire, and ATM fraud; kiting; and/or exception reports generated by the Chex Systems
• Review and respond to system and to manual fraud alerts; intercept the fraud before it occurs; or mitigate its occurrence
• Monitor electronic fund transfers and wires; cash deposits, currency transaction reports, and any other modes of deposit or of withdrawals to detect questionable patterns of activities to prevent fraud or subsequent action of the credit union
• Analyze account transaction history to determine appropriateness of the transaction(s)
• Review and analyze fraud events; develop reports of trends; and alert management to new or to shifting of fraud methodologies
• Review reports for potentially fraudulent transactions; manage calls with fraud issues from operational departments; investigate leads from internal and external sources, with proper follow-up and documentation
• Use strong attention to detail when modifying and/or revoking access related to fraud mitigation
• Complete information requests and fraud tasks for assigned cases. Provide superior Member service to both internal and external customers
• Analyze losses to identify fraud trends, and provide recommendations to adjust parameters or fraud detection systems to management
• Participate with work groups, partner with other business units, and/or financial institutions as needed. Act as a subject matter expert to provide guidance and direction
• Create and manage a database of all fraud data, and ensure integrity of data. Creatively approach complex reporting requests
• Develop and prepare weekly, monthly, and quarterly metrics reporting for management
• Continuously strive to improve the reporting process through innovative technology
• Assist management to identify and to recommend workflow improvements and efficiencies based on reporting metrics
• Report any significant policy violations or criminal acts, as appropriate
• Assume responsibility for reviewing and for updating security and fraud prevention procedures
• Disseminate customer fraud alert information for review to appropriate departments and executive staff, which is received by CUNA, Financial Crimes Enforcement Network (FinCen), the secret service, and other agencies
• Back up Compliance Specialist as needed
• Perform special tasks and projects as assigned 
• Perform other duties as assigned

Requirements

• High School Diploma or Equivalent 
• Ability to review information from multiple sources, aggregate information into a clear understanding of circumstances and exercise sound judgment and analytical thinking to draw conclusions and make decisions
• Minimum two (2) years experience in preventing fraud or in monitoring suspicious activities
• Demonstrated strong working knowledge of banking back office operations such as automated clearing house (ACH), check, wire, and debit card
• Demonstrated ability to be fiscally responsible

Desired Experience and Education

• Bachelor’s Degree in Business Administration, Accounting, or related discipline
• Knowledge of Fiserv DNA