Credit Card Fraud Investigator, Sr. jobs in Pittsburgh, PA

Job Description

• Manages a team of fraud data analysts. Oversees the performance of analytics to develop and maintain fraud strategies. Leads the implementation of fraud strategies and various fraud detection tools. Provides fraud analysis to support decision making across the company.
• Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends. Provides direction and sets priorities for the team. Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses.
• Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools. Works with external vendors on fraud model development, performance monitoring and implementation.
• Oversees the implementation of fraud strategies within the fraud detection tools. Socializes and gains approval for broad fraud strategy changes. Manages the monitoring of fraud strategy performance. Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs.
• Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests. Leads the development of analytical tools to manage common points of compromise testing, valuation and usage identification.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Work Experience

Additional Job Description

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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