Credit Card Fraud Investigator, Sr. jobs in Santa Fe, NM

POSITION TITLE: Fraud and Security Specialist I

REPORTS TO: Fraud and Security Manager

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 9: $20.77- $25.97 Targeted Hourly Rate

*This position works on-site. Remote work is not available at this time.

JOB SUMMARY:

This role assists in identifying potential risks to the Credit Union's assets and Membership

assets. This employee will minimize and prevent losses from high-risk and fraudulent monetary

and non-monetary transactions by tracking and monitoring suspicious financial activity. The

Fraud and Security Specialist will offer direct support to frontline staff, State ECU members,

other financial institutions, law enforcement agencies, and attorneys on issues related to fraud

or security incidents. Their responsibilities include reviewing and investigating various financial

fraud, initiated online or in-person, and will maintain highest level of professionalism when

dealing with members, law enforcement, and other financial institutions. Further responsible for

reviewing, researching, and corresponding to subpoena processing, managing and investigating

a fraud caseload, and they are also charged with spotting, and reporting any security errors or

gaps to ensure State ECU complies with federal laws. Additionally, they support the Compliance

team in adhering to the Bank Secrecy Act (BSA) regulations by reviewing policies and

procedures in risk management and loss control to safeguard credit union assets. In

accordance with departmental procedures and Federal Regulations, this employee will take

proactive measures to prevent or recover losses.

All State Employees Credit Union employees are proactive, result-driven, and fully committed to

the Credit Union's mission and vision. They strive to achieve the highest standards of

excellence and consistently exceed the expectations of Credit Union Management.

Duties/Responsibilities:

• Review fraud disputes daily, following regulation dispute resolution requirements.
• Investigate fraudulent activity from a variety of financial transactions.
• Process Affidavits of Forgery. Conduct Research, investigation, and interviews.
• Process and comply with subpoena requests and other legal proceedings.
• Follow standard procedures and action plans to reduce exposure to suspect items and/or transactions.
• Monitor fraud trends and compromises and take appropriate action to mitigate losses.
• Ensure reporting disputes and losses to the bond company are completed as necessary.
• Research forged, altered, and potentially fraudulent activity and items.
• Research, identify, resolve, and/or escalate fraud cases as necessary and ensure that case files are accurate and complete with all appropriate documentation.
• Assist the Fraud and Security Manager with internal fraud and security training.
• Assist the Fraud and Security manager with security branch incidents, Member incidents, robberies, and other emergency action plan response guidance.
• Communicate and collaborate with staff to resolve fraud and suspected fraud cases.
• File necessary reports with the appropriate state and/or local authorities when identifying reasonable cause. Provide all the appropriate documentation, photos, videos, etc. Follow up as needed for resolution.
• Monitor and participate in the Financial Institution Security Officers Association (FISOA) notices, attend meetings, alert appropriate staff, and take appropriate action to prevent losses. Send out credit union alerts to staff.
• Utilize knowledge and experience gained through investigations to assess the risk of current operational procedures and make recommendations to minimize loss potential.
• Apply working knowledge of federal and state regulations concerning fraud and ensuring that the credit union's procedures comply with them.
• Assist with semi-annual Emergency Action Plan training for staff.
• Remain current on security requirements and suggest updates to procedures for staff.
• File Suspicious Activity Reports (SARs) on cases meeting the criteria for a SAR.
• Supports the Compliance department in various aspects of BSA compliance, including the daily examination of dispute resolution requirements for credit cards and Reg E.
• Review/authorize provisional credit to members as appropriate.
• Maintain a fraud log by calendar year.
• Understand compliance issues & attend training as they relate to Fraud and Security, including, but not limited to, the Bank Secrecy Act.
• Assist as a backup to the Compliance team and responsibilities.
• Perform other duties as assigned.

Required Skills/Abilities:

• Knowledgeable of fraud investigations.
• Ability to maintain high accuracy and thoroughness when executing tasks.
• Effective written and verbal communication skills, with the ability to communicate information in an approachable manner.
• Self-starter, with the ability to independently assess priorities and deliver high-quality results.
• Possess active listening skills, understand the points being made, and present solutions as necessary.
• Demonstrate patience, tact, enthusiasm, and positive attitude toward the staff, Members, and general public.
• The ideal candidate will be detail-oriented, analytical, highly organized, and with knowledgeable with the use of office machines and equipment, Microsoft Office, and PDF editors.
• Strong critical thinking, analytical, and organizational skills.
• Ability to develop creative ideas about a given topic or situation and develop unique solutions.
• Job Related Travel - As required.

Education/Experience:

• Education or experience equivalent to a bachelor's degree in a related field, in addition to 3 plus years of progressive experience in banking, financial operations, or related.

• Relevant professional certifications are preferred but not required. This may include but is not limited to:
  • Criminology
  • Bank Secrecy Act (BSA), security, bank regulations and similar.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Work in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adhere to policy on Drug Free Workplace.
• Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Some standing, walking, kneeling, stooping, bending and lifting.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.