Credit Card Operations Clerk, Sr. jobs in Green Bay, WI

Primary Responsibilities:

• Verify and balance the change fund from all branch locations daily. Verify deposits and process general ledger transactions for the deposits.
• Support credit card and ATM/debit card portfolios. Balance transactions and subsidiary ledgers. Update card data as needed and required. Order cards as needed. Process card transaction exceptions and adjustments. Assist members with card issues and disputes of fraudulent activity.
• Perform daily maintenance and problem resolution for the ATM including replenishing the machine and balancing to the subsidiary ledger.
• Process and post share draft transactions and returns.
• Process transactions from the Federal Reserve.
• Process ACH transactions including daily file positing and balancing, process stop payments and Written Statement of Unauthorized Debit (WSUD), and origination maintenance.
• Perform daily balancing and processing of multiple back-office functions to include Social Security Account verifications, the sale of cashier’s checks and money orders and daily subsidiary balancing.
• Process and maintain Individual Retirement Accounts (IRA) deposits, withdrawals, and account maintenance. Process tax withholding for related transactions.
• Follow record retention and destruction guidelines for all maintenance, transactions and posting reports.

Knowledge, Skills & Abilities:

• Excellent customer and member service skills
• Excellent interpersonal, oral and written communication skills
• Extensive knowledge of member service and back office processing functions
• Strong knowledge of all credit union policies, products and services
• Knowledge of external regulations
• Strong critical thinking and problem-solving skills
• Organized with good attention to detail ensuring high accuracy and low error rates
• Ability to work independently, take initiative, and exercise good judgement
• Ability to present a professional demeanor and appearance
• Ability to work as part of a team and communicate with team members
• Ability to maintain a calm demeanor in stressful situations
• Ability to handle sensitive information in a confidential manner
• Ability to accurately and efficiently perform required computer tasks including word processing, spreadsheets, email, and other web-based applications
• Maintain a positive attitude and work proactively and collaboratively with others at all levels of the organization and with external stakeholders

Minimum Education:    High School Diploma or Equivalent

Minimum Experience:   One year of experience in a financial institution or two years of experience in a professional business environment

Preferences: Experience in a financial institution
                         Post high school education or training                 

• Health, Dental and Vision Insurance (Stipend for Waiving Coverage)
• Flexible Spending or Health Savings Account
• Employer Paid Life Insurance
• Employer Paid Short-Term/Long-Term Disability Insurance
• 10% Employer 401k Retirement Contribution (after 6 months)
• Paid Time Off (3 weeks to start, 4 weeks after 1 one year)
• Paid Time Off to Volunteer (2 days per year)
• Paid Holidays
• Tuition Reimbursement