Credit Card Operations Clerk, Sr. jobs in Waterbury, CT

Primary Responsibilities

Answer member calls pertaining to Lost/Stolen ATM , Debit and Credit cards; transaction disputes; mobile deposits; general account inquiries.

Perform general account maintenance.

Perform Debit and Credit card maintenance.

Pull periodic reports regularly and perform associated tasks.

Process account adjustments.

Review and/or process mail deposits, mobile deposits, ATM deposits.

Utilize resources to independently research and resolve member issues; solicit assistance from Supervisor and/or other departments when necessary.

Reply to voice mails, emails and faxes.

Develop and maintain thorough knowledge of all credit union products, services and regulations.

Knowledge and Skills Needed

Fluent in English and Spanish preferred.

Exceptional customer/member service skills.

Professional written and oral communication skills.

Minimum 1 year teller or banking experience; credit union experience a plus.

Use excellent judgment to take action when requests are beyond routine.

Well organized; detail oriented; ability to multitask.

Computer savvy.

Job Type: Full-time

Pay: $15.56 - $23.34 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person