Credit Card Operations Manager jobs in Durham, NC

Description

The Deposit Operations Manager is responsible for recommending, directing, and implementing Credit Union and department policies, procedures, and projects to develop the Operations department in accordance with organizational strategy. In addition to day-to-day operations management, staff development, and budgeting/forecasting, the Deposit Operations Manager will be responsible for developing and implementing processes to maximize operational efficiency, compliance, and business continuity. Further, the Deposit Operations Manager will play a key role in developing and implementing new product and services offerings for the Credit Union membership, including selecting and managing vendor relationships, and system configuration.

NORMAL DAY-TO-DAY WORK

1. Manage the daily operations of the department and ensure that procedures and practices align with Credit Union expectations and regulatory requirements, including all applicable federal and state laws and regulatory guidance governing financial institutions. 
2. Develop operations systems by determining requirements and create and oversee implementation of new and/or revised policies, procedures, and practices to optimize day-to-day functions, ensure controls are in place and systems are operating at their optimum. 
3. Conduct regular review of all applications in Operations. Monitor and, as needed, address all item processing, exception processing, non-post, stop pays, and NSF items related to deposit operations, including, but not limited to: ACH, checks, RDC, bill pay, P2P, wires and Regulation D. 
4. Manage daily risks associated with operations by ensuring controls, policies and procedures are in place and functioning, including necessary staffing and cross-training; lead the process of continuous improvement of same. 
5. Gather and analyze financial information for inclusion in various financial and regulatory reports; develop daily, weekly, and monthly reports for use in assessing and maximining operational efficiency.
6. Manage relationships with current and future Operations vendors. 
7. Research new technologies and alternative methods of efficiency. Monitor new implementations, upgrades, and releases for current and future operations systems, oversee user testing for implementation and optimization, as well as develop, and as appropriate, implement communication and training strategies for other staff to ensure the latest technology is available to members.
8. Manage cross-departmental functions, including documents, forms, notices, and statements. Provide backup support for each area of the department. 
9. Manage the design, implementation, and support of solutions for managing operations and electronic records. Ensure systems meets departments’ changing needs by exploring system releases and implement needed enhancements.
10. Lead change management and business process improvement initiatives throughout all departments for successful implementation of new products and services and any related systems, associated processes and policies. 

JOB QUALIFICATIONS 

Here are a few qualifications you MUST have to be qualified for this position.  

1. Minimum 4 - 6 years of financial institution experience in operations and/or deposit servicing.
2. Minimum 1 - 3 years of management experience. 
3. Accredited ACH Professional (AAP) certification, or ability to obtain certification within the first year of employment.
4. Strong communication skills to articulate to various audiences, technical and non-technical, as well as entry level to Executive Management.
5. Ability to handle multiple priorities as well as confidential information.
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
8. Travel required on occasion.

Here are a few qualifications we’d LIKE for you to have.  

1. Bachelor’s degree in Finance, Accounting, Economics, Business, or related field.
2. Knowledge of Ensenta, Co-Op BillPay, and Harland Clark systems. 
3. Experience in implementation of Fiserv back-office systems, to include Fiserv DNA, Fiserv Item Processing and Payments Exchange (formerly Wirechange). 
4. Knowledge of a variety of financial products and services; experience with multiple products and/or system implementations. 

OUR CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 

If you have questions about this position description, please feel welcome to ask. You can reach HR at:  

Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609 

careers@lgfcu.org