Credit Card Operations Manager jobs in New Orleans, LA
Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Credit Card Operations Manager jobs
Credit Card Servicing Team Lead - Operations, Covington, LA
- BankPlus
-
Covington, LA
FULL_TIME
-
At BankPlus, we strive to add value for our employees, customers and shareholders. We are a high-performing TEAM committed to fulfilling promises, building lasting relationships, and making dreams come true.
All current employees must have a performance rating of Outstanding or High-Performing to be eligible to post for a position.
General Position Scope:
Providing essential support to the Credit Card Servicing Manager and Credit Card Servicing Department. Assist in leading and supporting the daily operations of the credit card team, ensuring efficient transaction processing, excellent customer service, and adherence to regulatory guidelines.
Duties and Responsibilities:
- Assist the Credit Card Servicing Manager in the day-to-day operations of the Credit Card Servicing Team.
- Complete Transaction Processing and Customer Service including; ensuring timely and accurate processing of credit card transactions, payments, and refunds; handling escalated customer inquiries, complaints, and disputes to ensure prompt and satisfactory resolutions; monitor and process payments; reconcile credit card accounts, research and resolve daily reconciliation issues/outages of department general ledger and DDA accounts; monitor, process, and/or verify all new account setups and maintenance; maintain and archive credit card customer files and daily maintenance requests; report monitoring and distribution; monitor, research, and resolve online customer credit card issues; research and resolve maintenance and monetary exceptions/error and reconcilement outages.
- Assist with special projects related to the credit card servicing department.
- Assist with product development and implementation including; assisting manager in working with marketing, vendors, and operations teams to bring any new credit card product concepts to life; as directed by management, oversee the implementation process as it relates to operations/servicing. Ensuring timely delivery and coordinating testing and quality assurance efforts; supporting management to ensure that all credit card operations products comply with relevant regulatory guidelines and industry standards; implement risk management strategies to safeguard customer data and prevent potential fraud; collaborate with the marketing team to create effective product launch plans and promotional materials; assist in communicating product features and benefits to internal teams and external stakeholders; track the performance of credit card operations products and collect customer feedback to share with marketing and other stakeholders.
- Within compliance and risk management; assist in maintaining compliance with industry regulations and internal policies; work with the team to implement risk management strategies to prevent fraud and protect customer data; assist with credit card fraud monitoring and investigations.
- Assist with process improvement by collaborating with the credit card servicing manager to analyze operational processes and identify areas for improvement and contributing to the development and implementation of process enhancements to increase efficiency.
- Assist with reporting and analysis by assisting manager to generate operational reports and performance metrics for review and analysis and by assisting manager to utilize data driven insights to make informed decisions and propose actionable recommendations.
- Maintain a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank’s standard of conduct.
- Perform any additional duties as requested.
- Participates in the bank’s High-Performance Rewards Connections program.
- Make referrals to the Mortgage Center and Wealth Management.
- Bachelor's degree in business or finance, or a related field (or equivalent experience)
- A minimum of 4 years’ experience in credit card servicing, with 2 years’ experience at team lead or senior representative level
- Strong knowledge of credit card operations including industry regulations
- Excellent organization and multitasking abilities to handle various tasks simultaneously and meet required deadlines
- Excellent communication and interpersonal skills
- Excellent project management skills
- General knowledge of bank compliance regulations as they apply to credit card administration
- Excellent computer experience with Microsoft Office Suite, including Excel, Word, and Outlook. Proficiency in using relevant software and tools for reporting and data analysis
- Analytical mindset with the problem solving capabilities to address operational challenges
- Work outside of regular business hours, as deemed necessary
We maintain a drug-free workplace and perform pre-employment substance abuse testing. - 20 Days Ago
Operations Manager - FHC New Orleans
- Credit Human
-
Orleans, LA
FULL_TIME
- We are seeking an Operations Manager for the Financial Health Centers in New Orleans, Louisiana. The purpose of this role is to operationalize and integrate member service, financial counseling, sales...
- 14 Days Ago
Assistant Manager-Sales-R00019
- S_Operations
-
La Place, LA
FULL_TIME
- Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16.00? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Emp...
- 11 Days Ago
Manufacturing Maintenance Assistant Unit Manager
- Atalco Gramercy Operations
-
Gramercy, LA
FULL_TIME
- Provide leadership and technical support to the assigned areas of the plant. In this role, the Assistant Unit Manager will provide direction and leadership to multiple craft supervisors and their crew...
- 1 Day Ago
Market Area Manager - Lafayette, LA
- Credit Acceptance
-
Orleans, LA
FULL_TIME
- Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a ...
- 1 Month Ago
CREDIT AND EVENT BILLING MANAGER
- Hyatt Regency New Orleans
-
Orleans, LA
FULL_TIME
- Summary The Hyatt Regency New Orleans, a 1193 room luxury full-service hotel with 200,000 sq. ft. of event space, is searching for an experienced Credit and Events Billing Manager to join our Commerci...
- 16 Days Ago
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0 Credit Card Operations Manager jobs found in New Orleans, LA area
Operations Manager
- Associated Time Instruments
-
New Orleans, LA
- Job Description Job Description We are seeking an Operations Manager to become an integral part of our team! You will co...
- 4/26/2024 12:00:00 AM
Operations Manager
- Tulane University Staff
-
New Orleans, LA
- Reporting to the School of Medicine Assistant Dean and Director of the Office of Multicultural Affairs, the Operations M...
- 4/25/2024 12:00:00 AM
Operations Manager
- Riverway Business Services
-
New Orleans, LA
- Essential Responsibilities and Duties: • Accountable for all aspects of operations at the terminal. • Ensure all operati...
- 4/24/2024 12:00:00 AM
Operations Manager
- Ildar Ventures LLC
-
New Orleans, LA
- Job Description Job Description Here at Roami in New Orleans the Operations Manager position is a crucial part of our te...
- 4/23/2024 12:00:00 AM
Operation Manager
- Cvs Health
-
New Orleans, LA
- CVS Health Operation Manager New Orleans , Louisiana Apply Now Bring your heart to CVS Health. Every one of us at CVS He...
- 4/23/2024 12:00:00 AM
Operations Manager
- GAT Airline Ground Support
-
Kenner, LA
- GAT is seeking a highly motivated individual, a self-starter and team player, with a strong drive for results and contin...
- 4/23/2024 12:00:00 AM
Assistant Operations Manager
- Mattress Firm
-
Saint Rose, LA
- Now Hiring! Assistant Operations Manager Is your current job a nightmare? Make it a dream at Mattress Firm®! The Assista...
- 4/11/2024 12:00:00 AM
Field Operations Manager IS
- Clean Harbors
-
Reserve, LA
- HPC Industrial, powered by Clean Harbors, in Reserve, LA is looking for a Field Operations Manager IS to join their safe...
- 4/2/2024 12:00:00 AM
About New Orleans, Louisiana
New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States.
New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Manager jobs
$70,294 to $108,123
New Orleans, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Credit Card Operations Manager do?
Credit Card Operations Manager in Twin Falls, ID
Manage and co-ordinate operational activities within Retail Payment System, ensuring quality service and effective operations support for all internal and external customers.
December 20, 2019
Credit Card Operations Manager in Seattle, WA
Participate in the review and recommendation of card operations systems and procedures affecting assigned units, co-ordinating system conversions from an operations perspective.
November 29, 2019
Credit Card Operations Manager in New Bedford, MA
The Credit Card Operations Clerk is the individual that interviews credit card applicants to make sure all personal and credit information are correct for the credit report.
February 21, 2020