CRM Application Administrator jobs in Anaheim, CA

CRM Lien Services is now hiring an Order Desk Specialist / Receptionist to join our growing team in Brea!

About the Position:

The Order Desk Specialist receives and processes all incoming orders and inputs the details of the order into CRM’s database. This role will support customers and prospects by answering questions and troubleshooting issues over the phone and by email. This role reports to the Supervisor.

What we offer and the perks:

• Benefits include health insurance, PTO, Paid Holidays, 401k Matching
• A friendly, supportive and fun work environment
• Bi-Weekly 1:1s with the Supervisor
• Monthly catered lunches
• CRM quarterly team events
• Newly renovated office at a co-working office space
• Free coffee, drinks and snacks!
• Book Club - We'll pay for books that will help you level-up and grow!

Responsibilities:

• Answer phone calls - act as the first point of contact for customers and prospects.
• Offer support over the phone and in email and be able to troubleshoot issues quickly.
• Direct calls to the appropriate team members.
• Receive and process all incoming customer orders efficiently that funnel in from email, the website, and other online programs.
• Input data accurately into CRM’s database.
• Assist in QA of legal notices to check for errors prior to serving.
• Other duties as required.

Basic Qualifications:

• 2 years of customer service experience in a similar role
• Associate’s or Bachelor’s Degree is preferred but not required
• Excellent verbal and written communication skills
• Tech-savvy and comfortable with Mac applications, Google Business Suite, Slack, and managing a large volume of email.

Preferred Skills:

• Dependability - an ability to follow through and take ownership of responsibilities.
• A kind and helpful attitude and an ability to facilitate positive customer experiences
• A great eye for detail
• Ability to manage multiple tasks simultaneously in a fast-paced dynamic environment
• Excellent team player
• Ability to identify significant problems and opportunities for efficiencies
• Plans, organizes, and schedules work in an efficient, organized manner.
• Verifiable history of getting things done

About CRM:

We help construction companies get paid what they're due. Doing business in the Construction Industry can be risky. At CRM Lien Services, we offer Construction Notice Services to secure lien rights for our customers so they can have confidence that their payments are protected. For the past 35 years, CRM has been committed to being a helpful, knowledgeable, and trusted partner. We are known for being dependable, caring, professional and fun!

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What interested you in applying for this position?
• What makes you a good fit for this position?

Experience:

• Administrative: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Brea, CA 92821: Relocate before starting work (Required)

Work Location: In person