CRM Application Administrator jobs in Buffalo, NY

Specialty/Competency: Microsoft

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Identify gaps in the market and spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Create an environment where people and technology thrive together to accomplish more than they could apart.
• I promote and encourage others to value difference when working in diverse teams.
• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm's code of ethics and business conduct.
  
  

Basic Qualifications

Job Requirements and Preferences:

Minimum Degree Required

Bachelor Degree

Minimum Years Of Experience

10 year(s)

Preferred Qualifications

Certification(s) Preferred:

D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)

Preferred Knowledge/Skills

Demonstrates thought leader-level abilities with, and/or a proven record of success as a Functional Solutions Architect directing efforts in consulting, designing, and implementing D365 applications-based solutions including:

• Building and maintaining relationships with the clients for program and ongoing potential sales activities;
• Managing the entire project lifecycle and resources to meet client success;
• Serving as the global point of contact on application design, optimizing features, availability, scalability, user experience, visualization and data integrity;
• Creating the functional specs, functional design documents; Business Requirements Document/Functional Requirement Document, Functional Design Documents, user stories, implementation solution maps; and other deliverables;
• Estimating and triaging high level requirements, future state processes and solution designs;
• Developing functional specifications including use cases, business scenarios and functional requirements;
• Participating in testing, quality management reviews and training including designs, prototypes and other work-products;
• Conducting Joint Application Design workshop for acceptable solution design;
• Architecting solutions and work with technical team on configuration, design and testing efforts, driving the transition of requirements to the designers and developers;
• Leading the team through the life cycle of a D365 implementation providing key inputs during design, migrating data from external systems; conducting and supporting solution testing; building test cases; assisting with functional, system and user acceptance testing and conducting and supporting user and administrator training;
• Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts); and,
• Providing Post Go Live Support.
  
  

Demonstrates Thought Leader-level Abilities With, And/or a Proven Record Of Success Directing Efforts As An D365 CRM Functional Solutions Architect Including Experience With The Following

• Dynamics 365 CRM Apps;
• PowerApps, Power platform;
• Front and Back-office integrations experience;
• ISVs such as Experlogix; and,
• Microsoft Azure DevOps.
  
  

Demonstrates Thought Leader-level Abilities With, And/or a Proven Record Of Success Directing Efforts With One Or More D365 Application Modules To Address Client Needs, Including

• Designing, building, testing and deploying the functional components;
• Building and maintaining client relationships;
• Communicating value propositions;
• Managing resource requirements, project workflow and budgets;
• Preparing complex written and verbal materials;
• Delivering clear requests for information;
• Prioritizing and completing tasks; and,
• Communicating potential conflicts to a supervisor.
  
  

Demonstrates thought leader-level abilities as a team leader, emphasizing the following areas:

• Supervising teams to create an atmosphere of trust,
• Seeking diverse views to encourage improvement and innovation,
• Answering questions and providing direction to staff; and,
• Coaching staff, including providing timely and meaningful written and verbal feedback.
  
  

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $148,000 - $317,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance