CRM Application Administrator administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Being a CRM Application Administrator monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Additionally, CRM Application Administrator may require either the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification. Typically reports to a manager or head of a unit/department. The CRM Application Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a CRM Application Administrator typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)
The Application Administrator is responsible for the efficient and accurate handling of Penn-Mar's application-related support tickets and the creation, modification, and termination of application-based user accounts. Assists with the development, implementation, and administration of Penn-Mar's application portfolio and data integration platform. Develops process and application documentation, creates end-user training materials, and assists the Systems Analyst with business application and data integration tasks while focused on the goal of providing high-level support and training to staff so they can provide better services for the people we support.
Duties/Responsibilities:
Technical Support
Application Administration
Security
Compliance
Education/Experience:
Required Skills/Abilities: