CRM Business Data Analyst jobs in Houston, TX

As a Lead Business Analyst with Resource Data, you will be responsible for eliciting, analyzing and documenting requirements as needed, including determination of system impact and software configuration. You will also participate with customers and internal functions as appropriate throughout the development, testing, and implementation processes. Leadership responsibilities will take place in the form of player-coaching and mentoring for more junior members of the team, as well as thought leadership on best practices and SOP's for the branch's BA practice.

Key Responsibilities

• Eliciting, maintaining, and translating business requirements from customer needs into technical requirements for custom software solutions
• Working with project teams to document standards, project deliverables, and requirements
• Collecting information through subject matter interviews, business documents, project notes, and other contextual information
• Documenting technical and business processes/workflows in narrative and diagrammatic forms following Resource Data, client, and industry standards and guidelines
• Creating test and validation plans to ensure solutions meet business requirements
• Mentoring and managing a team of business analysts

Basic Qualifications

• 7 years' experience in Agile (or other) SDLC projects as a Business Analyst
• 5 years of experience with technical writing for audiences such as Software Engineers, System Administrators, or other IT and business professionals
• Ability to build rapport and earn trust with client teams
• Experience leading small intimate business analyst teams
• Experience with software applications, including Microsoft Office - Word, PowerPoint, Excel, and Visio

Preferred Qualifications

• Bachelor’s degree or equivalent work experience
• IIBA Certified Business Analysis Professional
• Technical Writing Certification or professional education
• Experience with SQL and other report writing tools
• Agile Training and/or Certification(s)
• Experience with project management
• Experience with State Government

#LI-Hybrid

About Us

For more than 37 years, we’ve designed and built innovative technology solutions for our clients most complex challenges. We work on diverse projects spanning different industries, tech stacks, and systems. Forming strong partnerships with our clients is a cornerstone of our success. As a result, we’ve expanded to 5 locations and more than 200 employees.

We Believe in Team

We come from diverse backgrounds, not just IT, and have a wide range of interests. This diversity brings unique perspectives and insights to our work. You’ll always find support from coworkers—no matter their role or location. We believe in working together, pooling our ideas and expertise to achieve amazing results. Together, let’s conquer challenges and grow our skills all while enjoying our work.

It’s About Balance

“Work-life balance” isn’t a catch phrase, it’s a core value we live every day. Say goodbye to overtime, long hours, and constant travel. Our culture is built around focusing on what truly matters to you. Whether it’s investing quality time with family, achieving personal fitness goals, dominating your favorite game, or embarking on that dream safari, we support your outside interests.

Join us and discover a more fulfilling and enjoyable way to work.

Resource Data is an Equal Opportunity Employer and welcomes any qualified individuals authorized to work for ANY employer in the U.S.

Please note: Resource Data will not provide immigration-related support or sponsor employment authorization for this position. Immigration related support includes documentation needed for any international student curricular, optional practical training (OPT), or exchange programs. Visas that require sponsorship include any employment authorization documents that require immigration support from an employer. Resource Data is not accepting candidates from third-party agencies at this time.