CRM Business Data Analyst jobs in Milford, CT

Duration: 12 months

Job Description:

Roles and Responsibilities:

• Business Analyst: Restaurant domain knowledge POS - Point-of-Sales / Digital transformation experience preferred.
• Liaising with stakeholders to gather, document, and analyze detailed business / system / product requirements needed by Technology teams to deliver projects.
• Identify gaps in requirements and follow up with stakeholders to resolve gaps, communicate requirements clearly using a variety of formats (e.g., user stories, acceptance criteria, functional requirements)
• Develop technical, functional, and strategic artifacts such as solution diagrams, business requirements, and business cases to support delivery of the projects across the SDLC.
• Become a subject matter expert in the Subway ecosystem and develop the ability to explain technical concepts in simple terms to business stakeholders.
• Plan, prioritize and manage project scope and product feature backlog and development of requirements and user stories where appropriate.
• Work closely with internal and external customers and stakeholders, including any third parties to gather business requirements and define software functionality, throughout the release lifecycle, from inception to general release to ongoing support. May also work with internal and/or external development teams and vendor partners to deliver project objectives.
• Support the project and program managers to ensure that the projects are delivered on budget and on time
• Validate all requirements, stories meet acceptance criteria, has the appropriate acceptance tests and accept requirements and stories as appropriate only if it passes all validations
• Create, Update, and Close Product Backlog/Features/Epics/et al, ensuring all tickets have been entered, information is correct, the status/owner are correct, and the ticket is not blocked.
• Work with the Project Manager to proactively identify and remove roadblocks in application updates and issues identified during testing.
• Adapt to changing expectations and project demands. Develop a client first mindset. Become well versed in the internal consulting methodology and frameworks. Be flexible to be utilized 90%.

Requirements:

• Good experience in detailed Agile and Waterfall projects, understands complex project interdependencies, is able to prioritize & manage multiple requests, stakeholders, and ongoing deadlines.
• Experience analyzing nontechnical requirements, performing Root Cause Analysis, and working with stakeholders to resolve issues.
• Experience working in fast moving and complex projects, with multiple dependencies and varying stakeholders.
• Able to see the high-level view of the project, while diving into the details to identify and fix bugs/issues.

The Capgemini Freelancer Gateway is enabled by a cutting-edge software platform that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.