CRM Integration Specialist is responsible for Customer Relationship Management (CRM) system integration. Ensures all functions of CRM system effectively work with all other applications and operating systems. Being a CRM Integration Specialist requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The CRM Integration Specialist supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a CRM Integration Specialist typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Title: CRM – Direct Marketing Specialist
Department: Marketing
Reports to: CRM Manager
FSLA Status: Exempt
About Us
Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands – LIV Cannabis Co., Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.
About This Role
Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers.
Common Citizen is seeking an experienced Direct Marketing Specialist with a proven track record of improving conversion rates and other email KPIs through optimizing the email conversion funnel and customer journey. You will also manage SMS/MMS and in app push notification campaigns as required. This position will be on the CRM team and will work closely with the CRM Manager and CRM Analyst.
This is a highly cross-functional position that requires someone skilled at strategic thinking, test ideation and execution to achieve email marketing objectives and business results.
The ideal candidate will have strong analytical skills with a proven track of providing data insights and recommendations. You are a self-starter who can work independently to uncover growth opportunities by analyzing email journeys and campaigns. You develop innovative testing ideas and collaborate effectively across teams with strong business cases, clear requirements, and persistence to bring them to life. You are technically savvy with experience in growth techniques, testing methodologies and marketing technologies.
Responsibilities
Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.
Responsibilities include but not limited to:
The Experience You Bring and the Skills we Need:
Physical Requirements
Why You’d Love This Role
You have:
We offer:
Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.
**Must be at least 21 years of age as required by the Cannabis Regulatory Association**