CRM Support Analyst jobs in the United States

Overview

Responsibilities

Provides technical and organizational support for the Manager CRM, including but not limited to, building offers in player tracking systems, updating existing reports, preparing list for direct mail programs, and preparing ad-hoc analysis.

• Setup Direct Marketing Offers in Casino Management System (CMP)
• Maintains and updates existing reports on a daily, weekly, or monthly basis.
• Investigates and solves data quality issues and trains users as needed.
• Manipulates and sorts player lists in preparations for direct mail vendors.
• Uploads customer (player) lists in CMP
• Prepares graphical interpretation of raw data.
• Prepares ad-hoc analysis upon request.
• Maintains professional relations with vendors, customers and harmonious relationships with co-workers.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned

Qualifications

• College degree preferred and/or combination of education and work experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must be able and willing to work flexible hours to include evenings, weekends and holidays.
• Must be detail-oriented. Attention to detail is paramount to succeeding in this role.
• Must possess excellent time management skills.
• Must be a team player with strong communication (both written and oral) and interpersonal skills.
• Proficient knowledge of Microsoft Office is required.
• Expert skills in Excel is required.
• Knowledge of SQL query is required.
• Proven ability to work with mail merge and address cleansing products.
• Ability to function in non-standard situations where some judgment must be exercised.
• Ability to analyze raw data to find trends and anomalies.
• Must possess the ability to understand and interpret graphical representation of data

Work Environment:

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.