Customer Advocacy Manager jobs in Elkhart, IN

Join a growing, innovative manufacturing company!

As the Manager of Customer Service and Warranty, you will be responsible for delivering exceptional service and managing the entire warranty process for our dealers and customers. Quality is most important to us as a manufacturer, and we seek a manager who can ensure that the level of service to dealers and customers will match the quality level of our products.

This position is responsible for managing all aspects of customer service, warranty, and parts sales. The manager will provide prompt and professional communication with dealers and customers to resolve any issue and ensure prompt resolution of problems or customer requests. Also, the manager develops relationships with manufacturers and suppliers to help identify ways of improvement to increase customer satisfaction and grow the contribution of parts revenue.

Requirements:

• Demonstrate excellent verbal and written communication skills.
• Possess superior customer service and problem-solving skills
• Ability to successfully work with a variety of people, both in and outside the company.
• Ability to multi-task in a fast-paced environment of a growing company and accomplish goals
• Proficiency with computers, electronic communication, and tools such CRM systems and Excel
• Highly organized and able to master and implement parts and inventory systems
• Minimum of 3 years managing a parts department for a cargo trailer, RV, or a similar company
• Bachelor's Degree, Associates' Degree or commensurate experience
• Excellent salary, commensurate with experience
• Health Insurance
• Dental and Vision Insurance
• Life insurance
• Paid Holidays and Vacation

*Pay commensurate with experience*

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Required)
• Microsoft Office: 1 year (Required)
• warranty: 3 years (Required)
• CRM software: 1 year (Preferred)
• RV, cargo trailer or similar industry parts: 3 years (Preferred)

Work Location: In person