Customer Advocacy Manager jobs in Fort Smith, AR

Job Overview
We are seeking a compassionate and detail-oriented Interviewer to join our team. The ideal candidate will play a crucial role in gathering information through interviews, particularly in sensitive contexts involving children and families. This position requires a strong understanding of child welfare, crisis management, and social work principles. The Interviewer will be responsible for conducting interviews that inform assessments and support services for children and families in need.

Duties

• Conduct thorough interviews with children and families to gather relevant information regarding their circumstances.
• Utilize effective crisis intervention techniques to ensure the safety and well-being of interview subjects.
• Assess the needs of families and children through active listening and empathetic communication.
• Document interview findings accurately and comprehensively to support case management processes.
• Collaborate with social workers, childcare professionals, and other stakeholders to develop appropriate action plans based on interview outcomes.
• Maintain confidentiality and adhere to ethical standards while handling sensitive information.
• Participate in ongoing training and professional development related to child protective services and family law.

Experience

• Proven experience or knowledge in child protective services, crisis management, or family law is highly desirable.
• Background in social work, behavioral health, or related fields is preferred.
• Experience working with children and families in various capacities is an asset.
• Strong conflict management skills with the ability to de-escalate tense situations effectively.
• Familiarity with childcare practices and child welfare policies is beneficial.
• Excellent communication skills, both verbal and written, with an emphasis on active listening.
• Child First Forensic Interview Certification
• Bachelor's Degree Preferred

We encourage candidates who are passionate about making a difference in the lives of children and families to apply for this important role.

Job Type: Full-time

Pay: From $32,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: In person