Customer Advocacy Manager jobs in Huntington, WV

Do you want to work for an organization where you can make a difference?

APSI (Advocacy & Protective Services, Inc.) is a statewide, private, non-profit agency dedicated to protecting the rights of Ohioans, age 18 or older with developmental disabilities by providing a full array of guardianship and protective services to individuals. We advocate for individuals with the highest level of needs, primarily through person only guardianship and by helping to make their desires and needs known. As a guardian, APSI has the authority to make decisions of a personal nature on behalf of the individual including medical and dental treatment, adverse interventions & strategies, work, residential placement and quality of life decisions.:

Position Summary:

The Case Manager = Protective Services Representative (PSR) acts as case manager for the Central Ohio area. PSR's provide daily and crisis support to persons represented by APSI through guardianship, protectorship, conservatorship, and trustee services. The PSR provides advocacy, informed consent, and decision-making to achieve outcomes that support each person’s best interest balanced with health, safety, and welfare needs and for supports APSI services in a manner consistent with APSI Mission, Vision, and Values. The PSR may assist in developing and providing organizational tools and assists in the overall achievement of APSI Strategic Plan goals and objectives. This position does not provide direct services except for protective services.

Experience and Requirements

• Experience with and knowledge of court appointed guardianship requirements, developmental disabilities, Medicaid and waivers, county boards, community housing, social, human, and mental health services is preferred but not required
• Experience working with persons in crisis is preferred but not required
• Experience providing or accessing vocational and community resources is preferred but not required
• Passion for the programs and services provided by APSI
• Demonstrated commitment to strengths-based approaches to service delivery, principles of self-determination and person-centered planning
• Ability to work effectively and efficiently in an open and diverse work place
• Excellent written and verbal communication skills
• Professionalism in attitude and presentation
• Highly organized and able to manage multiple projects and initiatives at the same time
• Ability to meet deadlines
• Proficiency with various technology applications including Excel, Word and electronic management databases
• Must have reliable transportation

Education Requirements

• Associate's or Bachelor’s degree in social services, non-for-profit management, or related field, preferred or equivalent combination of education and experience preferred not required.

Why Work For APSI?

APSI is committed to a work/life balance for our employee's . We have a 37.5 hour work week. We work Monday through Friday 7.5 hours a day with a 30 minute paid lunch. We do not work after hours, evenings, weekends or holidays. We have generous paid time off including 3 weeks vacation (years 1 to 5 after 5 years 4 weeks ). 12 Sick /Medical days and 12 holidays a year.

Work is currently being performed in a mix of home, in office and in the field settings.

Job Type: Full-time

Pay: $37,050.00 - $40,462.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Developmental disabilities: 1 year (Required)
• Case management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Gallipolis, OH 45631: Relocate before starting work (Required)

Work Location: Hybrid remote in Gallipolis, OH 45631