Customer Care Advocate jobs in Lafayette, LA

Lafayette Veterinary Care Center strives to create a practice where employees can make a difference daily. Our goal is to maintain a fun, educational, and safe environment for employees, clients, and patients. We want to see our employees be their best by reaching their career goals at our hospital and resort.. We are open 24hrs a day 7 days a week in order to provide extraordinary care for our extraordinary clients and patients.

Position is for an afternoon/evening customer care team member

Shifts are 2pm-10pm and 4pm-12am including weekends.

***There is a 20% pay increase from your base pay of $12 /hour for working 2pm-10pm and 4pm-12am and on Saturdays and Sundays any time of the day/evening, putting you at $14.40 for these times/days. This is a full time position with hours adding up to 30-40 weekly.

Please pick one of the following questions to answer in a cover letter submitted with your resume.

• How have you made a difference at your previous jobs?
• Is there anything you wish you would have done differently at a previous job? Explain what and why.
• You have a family member with a sick pet. Please explain as best you can what level of care and communication you would want. Please be as detailed as possible.

As a Customer Care Specialist (CCS) your duties specifically focus on the client experience. The Customer Care Specialist is the first person the client will speak to in person or on the phone.

Responsibilities include but are not limited to:

• Assisting the veterinarians in the practice of veterinary medicine and all communications- personal and electronic, including documentation of communications, customer service and education
• Service promotion and product sales
• Maintaining schedules and coordinating patient flow, maintain in-patient and out-patient care
• Check in and out, financial collections and reconciliation
• Medical record notation and maintenance
• Housekeeping duties throughout the facility
• Administrative duties and inventory
• OSHA awareness and compliance
• Extraordinary customer service
• Maintain practical knowledge of the hospital’s procedures, services and policies.
• Maintain a professional demeanor at all times and use appropriate medical terminology.
• Bending, stooping, crouching, kneeling, standing/walking on tile floor up to 10 hours a day, typing, writing, balancing, twisting, squatting and rotating throughout the day. Frequent movements from sitting to standing are also common.
• Keep team mentality in mind at all times, be prepared and willing to offer assistance to our clients, and ask for assistance when needed, keep a positive professional outlook.

We expect our employees to be fully engaged, team players that support each other by having positive attitudes and strong work ethic. All employees must have the desire to learn and be able to adapt to change. Our ideal employee goes out of their way to make a difference for pets as well as their owners to provide an one of a kind experience.

Benefits include:

• Awesome co-workers
• Medical, dental and vision benefits
• Time off and vacation pay
• Pets everywhere all day!
• Pet benefits for employee pets
• 401K

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Education:

• High school or equivalent (Preferred)

Work Location: In person