Customer Care Lead jobs in Coffee Creek, MT
Recently Added Customer Care Lead jobs
Community Care Customer Service Representative
- CO_02 Benefis Community Care, Inc.
-
Great Falls, MT
FULL_TIME
- Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! Develop knowledge of a variety of durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) product categories including, but not limited to; continuous positive airway pressure (CPAP) devices and supplies, wheelchairs, walkers, bathroom safety equipment, urological and ostomy supplies, oxygen, braces, compression, and wound care supplies. Research patient-specific health insurance coverage criteria and communicate the coverage criteria to customers and referral sources with a focus on providing excellent customer service. Fill orders, actively listen, ask clarifying questions, and propose appropriate solutions and recommend complimentary products to help patients remain in or return to their home safely. Will work towards competency in understanding various product lines and insurance requirements for those products. Upon completion of the provisional employment period of one-year, will have completed the required education and certification courses to promote into the Customer Service Representative II position. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures. Education/License/Experience Requirements: Required to complete the education and certification courses to promote into the Customer Service Representative II position after one year Successful completion of medical terminology courses/certification and Certified DME Specialist (CDME) certification are required within one year of hire Medical terminology course or certification preferred One year of related healthcare, customer service, call center, or insurance experience preferred Strong organization and communication skills required The professional team members at Benefis bring their passion and skills to work every day, providing exceptional care for each patient. Joining the Benefis community gives you the chance to build a rewarding career as part of Montana’s premier health system. This is your opportunity to be part of an exceptional health system in a state that is well known for its beautiful four seasons and outdoor lifestyle. While enjoying the last best place, you’ll have the added benefit of having access to Benefis Health System, one of the state’s most modern and progressive healthcare facilities with 500 beds and over 308 employed medical staff members representing more than 40 specialties. Our state-of-the-art facilities and cutting-edge technologies make Benefis an exceptional working environment.
- 18 Days Ago
Customer Service Team Lead
- Bass Pro, LLC
-
Kalispell, MT
FULL_TIME
- POSITION SUMMARY:Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchan...
- 2 Months Ago
Customer Service Team Lead
- Bass Pro Shops
-
Kalispell, MT
FULL_TIME
- POSITION SUMMARY:Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchan...
- 2 Months Ago
Cashier (Good4u Customer Care)
- Natural Grocers by Vitamin Cottage
-
Kalispell, MT
FULL_TIME
- USD $18.00/Hr. -The job in a nutshellDo you have a passion for helping people? Do you believe that you can change the world with your food choices? How about nutrition; do you like to learn and help p...
- 1 Day Ago
Cashier (Good4u Customer Care)
- Natural Grocers
-
Kalispell, MT
FULL_TIME
- Salary RangeUSD $18.00/Hr. - Overview The job in a nutshell: Do you have a passion for helping people? Do you believe that you can change the world with your food choices? How about nutrition; do you ...
- 1 Month Ago
Lead Child Care Provider
- Logan Health Medical Center
-
Kalispell, MT
FULL_TIME
- Job Description Summary: Serves in a Lead role and provides age specific quality childcare services as applicable to assigned area(s). Qualifications: Minimum of one (1) of the below requirements: Ass...
- 4 Days Ago
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0 Customer Care Lead jobs found in Coffee Creek, MT area
Volunteer Manager
- American Prairie Foundation
-
Lewistown, MT
- Job Description Job Description TITLE: Volunteer Manager DIVISION: External Relations REPORTS TO: Director of Public Acc...
- 6/11/2024 12:00:00 AM
Travel Nurse RN - Long Term Care - $1,568 per week
- Hiring Now!
-
Lewistown, MT
- IDR Healthcare is seeking a travel nurse RN Long Term Care for a travel nursing job in Lewistown, Montana. Job Descripti...
- 6/11/2024 12:00:00 AM
Team Member
- Pizza Hut
-
Lewistown, MT
- Description: Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, maki...
- 6/11/2024 12:00:00 AM
Volunteer Manager
- American Prairie Foundation
-
Lewistown, MT
- Job Description Job Description TITLE: Volunteer Manager DIVISION: External Relations REPORTS TO: Director of Public Acc...
- 6/11/2024 12:00:00 AM
Vice President & Chief Conservation Officer
- American Prairie Foundation
-
Lewistown, MT
- Job Description Job Description TITLE: Vice President and Chief Conservation Officer DIVISION: Field REPORTS TO: CEO SUP...
- 6/10/2024 12:00:00 AM
Design Tech
- Spika Design & Manufacturing
-
Lewistown, MT
- Job Description Job Description Job description The Design Tech II, designs new products based on customer requirements ...
- 6/10/2024 12:00:00 AM
Housekeeper
- Healthcare Services Group, Inc.
-
LEWISTOWN, MT
- Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
- 6/10/2024 12:00:00 AM
Deli Associate
- Albertsons
-
Lewistown, MT
- Job Description A Day in the Life: As a Deli Associate, no one day is ever the same. You are someone who prides themselv...
- 6/7/2024 12:00:00 AM
About Coffee Creek, Montana
Coffee Creek is an unincorporated community in Fergus County, Montana, United States. It is located along Montana Highway 81 in west central Fergus County, several miles northwest of Denton. Although it is unincorporated, Coffee Creek has a post office, with the ZIP code of 59424....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Care Lead jobs
$39,359 to $49,655
Coffee Creek, Montana area prices
were up 3.1% from a year ago
were up 3.1% from a year ago
What does a Customer Care Lead do?
Customer Care Lead
Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.
September 09, 2022
Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.
January 04, 2023
Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.
February 05, 2023
Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.
February 25, 2023
Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
February 28, 2023
Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.
March 04, 2023
Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.
March 06, 2023
Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.
March 08, 2023
Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.
April 07, 2023
Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.
May 13, 2023