Customer Engagement Manager jobs in Pembroke, ME
Recently Added Customer Engagement Manager jobs
Customer Experience Manager
- The Home Depot
-
Ellsworth, ME
FULL_TIME
-
Req118263
Position Purpose
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
Key Responsibilities- 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
- 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
- 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
- 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
- This Position typically reports to Store Manager
- This Position has 0 Direct Reports
- No travel required.
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- None
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- None
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- Action Oriented
- Directs Work
- Builds Effective Teams
- Drives Engagement
- 6 Days Ago
Customer service manager
- Wendy's
-
Waterville, ME
FULL_TIME
- WHY WENDY'S Families come in all shapes and sizes. And that includes Wendy’s family - the people you work with as Wendy’s Shift Leader. The stuff you want - like fun people, quality food, and a payche...
- 18 Days Ago
Account Manager/Customer Service Specialist
- ProSearch
-
Rockland, ME
FULL_TIME
- Our client, a veterinary product company in the Rockland, Maine area, is seeking a dedicated and motivated Account Manager/Customer Service Specialist to join their team. The Account Manager/Customer ...
- 9 Days Ago
Assistant/Associate Director of Engagement
- Colby College
-
Waterville, ME
FULL_TIME
- Job DescriptionDepartment:Engagement - AdvancementPay Rate Type:SalaryEmployee Type:Job Summary:Colby’s reputation and resources have expanded dramatically under President David Greene’s leadership. A...
- 5 Days Ago
Coordinator of Community and Visitor Engagement
- Colby College
-
Waterville, ME
FULL_TIME
- Job DescriptionDepartment:Museum Learning and EngagementPay Rate Type:SalaryEmployee Type:Job Summary:The Coordinator of Community and Visitor Engagement facilitates visitor engagement and coordinates...
- 9 Days Ago
Director of Engagement and Outreach
- University of Maine
-
Orono, ME
FULL_TIME
- Position Title: Director of Engagement and Outreach (id:84326) Campus: Orono Department: Dean Engineering - OTDEN Bargaining Unit: UMPSA Salary Band/Wage Band: 05 Location: Orono ME Statement of the J...
- 13 Days Ago
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0 Customer Engagement Manager jobs found in Pembroke, ME area
Travel Nurse RN - ED - Emergency Department - $1,791 per week
- PRN Healthcare
-
Machias, ME
- Medical Solutions is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Machias, Maine. Job...
- 6/9/2024 12:00:00 AM
Fedex Picker Packer
- Fedex
-
Eastport, ME
- Now Hiring - Great pay & Benefits. Click to Apply. About Fedex When you need a package delivered, look no further than F...
- 6/9/2024 12:00:00 AM
Walgreens Stocking & Unloading
- Walgreens
-
Calais, ME
- Now Hiring - Great pay & Benefits. Click to Apply. About Walgreens Strategically aligned with Europe's Alliance Boots, W...
- 6/8/2024 12:00:00 AM
Child Protective Services Casework Supervisor
- State of Maine
-
Machias, ME
- Department of Health and Human Services (DHHS) Opening Date: May 30, 2024 Closing Date: June 13, 2024 Job Class Code: 50...
- 6/8/2024 12:00:00 AM
Sonic Jobs in Eastport Now Hiring
- GREAT PAY $16-56 p/h
-
Eastport, ME
- Ready to tackle a fun and rewarding career? There are Sonic job openings in your area. Apply today and find the job that...
- 6/8/2024 12:00:00 AM
Burger King Jobs in Eastport Now Hiring
- GREAT PAY $16-56 p/h
-
Eastport, ME
- Ready to tackle a fun and rewarding career? There are Burger King job openings in your area. Apply today and find the jo...
- 6/8/2024 12:00:00 AM
Travel Nurse RN - ED - Emergency Department - $1,973 per week
- Hiring Now!
-
Calais, ME
- Medical Solutions is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Calais, Maine. Job ...
- 6/6/2024 12:00:00 AM
Travel Nurse RN - Labor and Delivery - $2,611 per week
- PRN Healthcare
-
Machias, ME
- Medical Solutions is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Machias, Maine. Job Descri...
- 6/5/2024 12:00:00 AM
About Pembroke, Maine
Pembroke is a town in Washington County, Maine, United States. The population was 840 at the 2010 census. The town is home to a reversing falls on Mahar's Point.
According to the United States Census Bureau, the town has a total area of 35.26 square miles (91.32 km2), of which, 27.36 square miles (70.86 km2) of it is land and 7.90 square miles (20.46 km2) is water. Drained by the Pennamaquan River, Pembroke is on Cobscook Bay.
The town is crossed by U.S. Route 1 and Maine State Route 214....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Engagement Manager jobs
$81,079 to $121,582
Pembroke, Maine area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Customer Engagement Manager do?
Customer Engagement Manager
Actively participate in development of campaign from ideation through to client approval and performance analysis in a mix of supporting and leading roles.
September 01, 2022
Building a stronger conduit to Product Marketing and Product Management, in order to represent the voice of the customer in all new product and enhancement road map activities.
December 18, 2022
Understands the underlying drivers of client/customer satisfaction and delivers exceptional customer service by observing, listening, interacting and following up with client/customer alerts to ensure satisfaction and issue resolution.
January 25, 2023
Manage and improve online content and enhance ecommerce by using PPC, SEO, Google Analytics, email campaigns, blogs, forums, and other social media to generate leads and increase web visibility and traffic.
February 13, 2023
Developing and implementing outreach and communication events, campaigns, strategies and informational materials to promote CS programs, products and services via a combination of personal contacts, brochures, mass mailings, public presentations, special events, web interface, press releases, newsletter articles and fact sheets.
March 20, 2023
Lead customer satisfaction programs and related initiatives such as Net Promoter Score (NPS) as assigned by the General Manager, by identifying areas of opportunity and provide reporting on metrics to advise of progress and recommendations for improvement.
March 31, 2023