Customer Experience Coordinator jobs in Lexington, KY

Sykes and Sitel are now Foundever™At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options.

All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.

Upskill Pay Increase AvailableReferral Bonus AvailableResponsibilities : Handle inbound service callsDrive customer satisfaction through voice, chat, and / or email communicationsNavigate through multiple systems and toolsOngoing training and skill developmentQualifications : THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES OF 101 SYKES BLVD, CHAVIES, KY 41272Strong communication skills, including the ability to navigate between screens while assisting customersProblem-solver with a can-do attitudeEager to advance your career with a reliable companyEnjoy working independently and with a teamMust be 18 years of ageHigh school diploma (or GED equivalent)Must pass a background check A fantastic opportunity : The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service.

This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer.

You’ll Enjoy : An award-winning culture built on 35 years of industry-leading experience and a commitment to improving the employee experience.

Enjoy working on site! You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

About Foundever™Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading brands, from Fortune 500 companies to local startups.

We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other.

Value Conversation.Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.EEOFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability / handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors.

This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Last updated : 2024-04-09