Customer Experience Coordinator jobs in Nampa, ID

Client Relations Company Overview:

Art of the Earth, a family-owned and operated business with over 15 years of experience, specializes in creating stunning and functional outdoor landscapes. We are dedicated to collaborative design and meticulous execution, ensuring each project enhances the beauty and value of your property.

Job Summary:

We are seeking a highly organized and dynamic Client Relations and Administrative Coordinator to serve as the first point of contact for our clients. This role is pivotal in guiding our clientele through our services, determining their needs, and directing them to the appropriate department, whether it be our High-End Landscape Division or our Maintenance and Service Department. Additionally, this position encompasses vital administrative responsibilities, including handling deposits, managing bookkeeping tasks, and overseeing time card systems. The ideal candidate will be a meticulous, customer-oriented individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:

• Serve as the initial point of contact for incoming calls, providing a warm, professional welcome to all clients.
• Utilize a sales script to accurately identify client needs and direct them to the appropriate service department.
• Manage client deposits and oversee financial transactions and bookkeeping tasks with precision.
• Maintain and manage time card systems for all employees, ensuring accuracy and compliance.
• Provide administrative support to various departments as needed, contributing to the smooth operation of the company.
• Maintain detailed records of client interactions, transactions, and feedback to continually improve our service offerings.
• Collaborate closely with the sales and service teams to ensure a seamless client experience.

Qualifications:

• Proven experience in customer service, sales, or a similar client-facing role, preferably in the landscaping or related industries.
• Strong administrative skills, with experience in handling financial transactions, bookkeeping, and time management systems.
• Exceptional communication and interpersonal skills, capable of building and maintaining strong client relationships.
• High level of organization, attention to detail, and the ability to multitask efficiently.
• Proficiency in office software, including CRM platforms, and the ability to quickly learn new systems.

Skills and Competencies:

• Excellent problem-solving skills, with the ability to think quickly and offer solutions to client inquiries.
• Strong team player with a positive attitude and the ability to work collaboratively.
• Flexibility and adaptability in a dynamic work environment.
• Commitment to excellence and continuous improvement in customer service.
• Reliable and responsible, with a dedication to confidentiality and professionalism.

Education and Training:

• High school diploma or equivalent preferred.

Work Environment and Physical Demands:

• This position is primarily office-based but may require occasional visits to project sites.
• General office duties require sitting, standing, and computer use for extended periods.

Employment Type and Compensation:

• Full-time
• Competitive hourly wage.

Equal Opportunity Statement:

Art of the Earth is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, age, disability, or veteran status.

Job Type: Full-time

Pay: $35,865.91 - $43,193.35 per year

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Caldwell, ID 83607: Relocate before starting work (Required)

Work Location: In person