Customer Experience Coordinator jobs in Wilmington, NC

Description:
As a Customer Experience Specialist, you will be at the forefront of our customer interactions, ensuring a seamless and enjoyable experience from start to finish. Your role will encompass various responsibilities aimed at providing exceptional service and support to our valued customers.

Key Responsibilities:

• Greeting Customers: Warmly welcome customers as they enter our establishment, creating a friendly and inviting atmosphere.
• Transaction Management: Efficiently handle monetary transactions, including cash, credit cards, or digital payments, ensuring accuracy and security at all times.
• Software Guidance: Demonstrate proficiency in our software products, guiding customers through their usage and providing assistance as needed.
• Customer Support: Address customer inquiries and concerns promptly and effectively, either in person, over the phone, or via email, providing clear and helpful solutions.
• Escalation Management: Handle escalated customer issues with tact and diplomacy, seeking resolutions that prioritize customer satisfaction.
• Room Resetting: Reset and prepare escape rooms for subsequent groups, ensuring they are clean, functional, and ready for the next adventure.
• Technical Troubleshooting: Utilize your expertise in technology to troubleshoot any technical issues that may arise, swiftly resolving them to minimize disruptions to the customer experience.
• Continuous Improvement: Proactively identify areas for improvement in customer service processes and procedures, contributing to the enhancement of overall customer satisfaction.
• Team Collaboration: Collaborate effectively with colleagues to ensure a cohesive and supportive work environment, sharing knowledge and best practices to optimize customer interactions.

Requirements:

• Proficiency in technology and software applications, with the ability to quickly learn and adapt to new systems.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Detail-oriented with a focus on accuracy and efficiency in transaction processing and software usage.
• Problem-solving skills, with the ability to effectively troubleshoot technical issues and resolve customer concerns.
• Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed to accommodate customer demand.

Job Type: Part-time

Pay: $10.00 - $18.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• On-the-job training

Experience level:

• No experience needed

Shift:

• Evening shift

Work setting:

• In-person

Work Location: In person