Customer Experience Lead jobs in Atlanta, GA

Recently Added Customer Experience Lead jobs

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Customer Experience Lead
  • BHS Corrugated & Robotics
  • Atlanta, GA FULL_TIME
  • BHS Corrugated is seeking a Customer Experience Lead to join our growing team in Atlanta, GA!

    Summary
    As the Customer Experience Lead, you will be responsible for championing customer satisfaction initiatives and driving improvements across all departments. Reporting directly to VP Sales – NASA, you will collaborate closely with various teams to identify areas for enhancement and implement strategies to elevate the overall customer experience. This is a hybrid position requiring in-office work and up to 20% travel.

    Responsibilities
    • Collaborate with cross-functional teams to develop and implement customer experience improvement initiatives.
    • Conduct thorough evaluations of customer feedback and surveys to identify key areas for enhancement.
    • Develop action plans based on customer feedback and work closely with departments to implement necessary changes.
    • Act as the primary point of contact for all customer experience-related inquiries and escalations.
    • Monitor customer satisfaction metrics and analyze trends to proactively address potential issues.
    • Identify opportunities for process improvements to streamline customer interactions and enhance overall satisfaction.
    • Stay informed about industry trends and best practices in customer experience management to continuously improve our approach.
    • Act as a liaison between customers and internal teams to ensure their voices are heard and their needs are met.
    • Other responsibilities as assigned.

    Requirements
    Bachelor's degree in Business Administration, Marketing, or a related field.
    • 5 plus years of experience in a customer-facing role, with a proven track record of driving customer satisfaction initiatives.
    • Strong analytical skills with the ability to interpret data and draw actionable insights.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
    • Proven ability to lead cross-functional teams and drive change in a collaborative environment.
    • Exceptional organizational skills and attention to detail.
    • Familiarity with customer experience management tools and methodologies is a plus.

    Physical demands 
    • Sit for extended periods when performing office-related tasks.
    • Stand, walk, and move about when participating in on-site visits or traveling.
    • Lift and carry equipment or materials, occasionally up to 25 lbs.
    • Bend, stoop, and reach when accessing equipment or materials.
    • Use hands and fingers to operate computers and various office equipment.

    Salary and Benefits
    This is a full-time position offering a salary of $92k - $103k and full benefits as seen below! 
    • Medical, Dental, Vision and Insurance
    • Company-Paid Life Insurance
    • Company-Paid Short-Term Disability Insurance
    • Company-Paid Long-Term Disability Insurance
    • Generous 6% 401(k) Match
    • Vacation / Paid Time Off
    • Tuition Reimbursement
    • Legal Assist and ID Theft
     
    About BHS
    BHS is the world’s largest provider of solutions for the corrugated industry.  We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry.  BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.  
  • 8 Days Ago
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Lead Teacher - Now Hiring
  • The Learning Experience
  • Alpharetta, GA FULL_TIME
  • Job DescriptionBenefits: * FREE Child Care (for 4 Months) * Paid Time Off * Paid Training * Referral Program * Monday to Friday (9am-6pm) * Paid CPR certification course * Teacher appreciation activit...
  • Just Posted
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Lead Customer Experience (CX) & Technical Operations Program Specialist - eCommerce
  • honeywell2-pilot
  • Atlanta, GA FULL_TIME
  • Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertis...
  • 23 Days Ago
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Customer experience
  • Tjx
  • Cumming, GA FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 5 Days Ago
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Customer experience
  • TJX Companies, Inc.
  • Cumming, GA FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 6 Days Ago
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Customer experience
  • TJX Companies, Inc.
  • Morrow, GA FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 8 Days Ago
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0 Customer Experience Lead jobs found in Atlanta, GA area

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Customer Service Lead
  • Burlington
  • Marietta, GA
  • **LOCATION** 1901 Terrell Mill Rd Marietta GA US 30067 **Overview** If you have strong leadership skills, a friendly, ou...
  • 5/9/2024 12:00:00 AM
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Customer Service Lead
  • Burlington
  • Morrow, GA
  • **LOCATION** 1516 South Lake Pkwy Morrow GA US 30260 **Overview** If you have strong leadership skills, a friendly, outg...
  • 5/9/2024 12:00:00 AM
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Customer Service Lead
  • Burlington
  • Stone Mountain, GA
  • **LOCATION** 5064 Memorial Drive Stone Mountain GA US 30083 **Overview** If you have strong leadership skills, a friendl...
  • 5/9/2024 12:00:00 AM
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Customer Service Lead
  • Burlington
  • Mcdonough, GA
  • **LOCATION** 1541 Hwy 20 McDonough GA US 30253 **Overview** If you have strong leadership skills, a friendly, outgoing d...
  • 5/9/2024 12:00:00 AM
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Customer Experience Lead
  • BHS Corrugated North America
  • Atlanta, GA
  • BHS Corrugated is seeking a Customer Experience Lead to join our growing team in Atlanta, GA! Summary As the Customer Ex...
  • 5/8/2024 12:00:00 AM
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RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)>
  • Micro Center
  • Duluth, GA
  • Micro Center - 2340 Pleasant Hill Rd [Department Manager] As a Customer Service Leader (Front End Leader) at Micro Cente...
  • 5/8/2024 12:00:00 AM
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Customer Service Specialist
  • Valinge North America
  • Alpharetta, GA
  • Job Description Job Description Job Summary Our growing flooring manufacturing business is looking for a skilled problem...
  • 5/8/2024 12:00:00 AM
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M
Steward
  • Marriott International
  • Atlanta, GA
  • Job Description POSITION SUMMARY Operate and maintain cleaning equipment and tools, including the dish washing machine, ...
  • 5/8/2024 12:00:00 AM
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About Atlanta, Georgia

Atlanta (/ætˈlæntə/) is the capital of, and the most populous city in, the U.S. state of Georgia. With an estimated 2017 population of 486,290, it is also the 38th most-populous city in the United States. The city serves as the cultural and economic center of the Atlanta metropolitan area, home to 5.8 million people and the ninth-largest metropolitan area in the nation. Atlanta is the seat of Fulton County, the most populous county in Georgia. A small portion of the city extends eastward into neighboring DeKalb County. Atlanta was originally founded as the terminating stop of a major state-sp...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Experience Lead jobs
$53,511 to $68,099
Atlanta, Georgia area prices
were up 1.4% from a year ago
View detail

What does a Customer Experience Lead do?

Customer Experience Lead
Demonstrated experience developing others and ensuring team success by inspiring and enabling team best practices, guidelines, and process improvements.
August 11, 2022
Provide value adds and digital customer experience thought leadership in working within marketing, with business partners, and with digital channel partners.
December 13, 2022
Assisting the manager on duty with the implementation of opening/closing procedures.
January 30, 2023
Develop measurable objectives to evaluate outcomes of implementations and determine future steps and potential to experiences and/or execution approaches (feed outcomes back to continuous improvement cycle).
February 20, 2023
Manage the day-to-day of the inbox, customer escalations, and determine proper staffing levels across channels/views to ensure customer service expectations are met.
February 28, 2023
Monitor Pending tickets for drafts, follow ups, refunds, and additional actions needed and solve whenever possible.
March 18, 2023
Lead complex, enterprise-wide projects implementing new concepts that improve customer journeys and that may impact multiple customer channels and touch points, including retail, dealer, assisted and digital channels.
March 20, 2023
Create modular design systems as they apply to product or marketing experiences and needs, with focus on consistency and attention to the smallest detail.
March 22, 2023
Drive processes and organizational changes that improve the CX Team's efficiency and effectiveness to enhance the overall experience across all stakeholders.
March 24, 2023
Act as the expert on all customer-facing policies and drive cross-functional efforts to improve those policies as needed.
April 05, 2023