Customer Experience Lead jobs in Chicago, IL
Recently Added Customer Experience Lead jobs
Lead Customer Experience Specialist
- Discover Financial Services
-
Riverwoods, IL
FULL_TIME
-
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Supports key Marketing and Customer Service priorities through the delivery of servicing strategies that drive business value, build loyalty and engagement , and minimize risk. Develops customer and agent experience, system tools, risk controls and key performance metrics while also maintaining focus on continuous improvement and process automation. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities
Leads the delivery of strategic projects and continual improvement initiatives to support business goals.
Manages the development of agent materials, system tools, policy and procedures , and risk controls.
Monitors performance of existing business processes with respect to operational efficiency, customer experience, service delivery, and compliance.
Identifies ways to leverage data and information to drive insights and understand customer and employee experiences.
Minimum Qualifications
At a minimum, here’s what we need from you:
Bachelor’s Degree in Marketing , Business Administration/Management
6 years of work experience Customer Service, Financial Services, Operations Strategy/ Execution or related field
In lieu of degree, 8 years of experience in Customer Service, Financial Services, Operations Strategy/ Execution or related field
#Remote
Application Deadline: The application window for this position is anticipated to close on May-01-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation. - 27 Days Ago
Lead, International, Customer Experience
- Nutrien
-
Deerfield, IL
FULL_TIME
- At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.Nutr...
- Just Posted
User Experience Design Lead, Vice President
- JPMC Candidate Experience page
-
Chicago, IL
FULL_TIME
- Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user and human-centered practices. UX Design Leads are core to the transformation...
- 1 Month Ago
Lead Teacher
- The Learning Experience #121
-
Bolingbrook, IL
FULL_TIME
- $750.00 SIGN-ON BONUS AFTER 90-DAYS OF EMPLOYMENT!Join the fastest-growing Academy of Early Education in the nation where “Happy Happens Here”! When it comes to our people, here at The Learning Experi...
- 16 Days Ago
Experience Lead
- MUSEUM OF ICE CREAM
-
Chicago, IL
FULL_TIME
- Who We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to belie...
- 1 Day Ago
Customer experience
- Huntington National Bank
-
Des Plaines, IL
FULL_TIME
- Description Summary : Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch collea...
- 1 Day Ago
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0 Customer Experience Lead jobs found in Chicago, IL area
Customer Experience Lead-Gurnee Mills>
- Victoria's Secret
-
Gurnee, IL
- Victoria's Secret - JobID: 20131670 [Retail Associate / Team Member] As a Customer Experience Lead at Victoria's Secret,...
- 5/29/2024 12:00:00 AM
Customer Experience Lead-N Michigan Avenue
- Victoria's Secret
-
Chicago, IL
- Description A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer...
- 5/29/2024 12:00:00 AM
Customer Experience Lead-N Michigan Avenue>
- Victoria's Secret
-
Chicago, IL
- Victoria's Secret - JobID: 20443184 [Retail Associate / Team Member] As a Customer Experience Lead at Victoria's Secret,...
- 5/29/2024 12:00:00 AM
Team Leader, Customer Experience & Outreach
- Crate and Barrel
-
Barrington, IL
- We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning ...
- 5/29/2024 12:00:00 AM
Product Delivery Manager, Vice President
- JPMorgan Chase
-
Chicago, IL
- Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-t...
- 5/29/2024 12:00:00 AM
Customer Service Lead
- Visual Comfort & Co.
-
Skokie, IL
- Title: Customer Service Lead Department: Customer Service Reports To: Customer Service Manager FLSA Status: Non-Exempt S...
- 5/28/2024 12:00:00 AM
Commercial Card - Senior Product Delivery - Vice President
- JPMorgan Chase
-
Chicago, IL
- Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-t...
- 5/28/2024 12:00:00 AM
Assistant Store Manager
- Michael Kors
-
Des Plaines, IL
- Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If y...
- 5/28/2024 12:00:00 AM
About Chicago, Illinois
Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,716,450 (2017), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States, and the fourth largest in North A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Experience Lead jobs
$57,337 to $72,968
Chicago, Illinois area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Customer Experience Lead do?
Customer Experience Lead
Demonstrated experience developing others and ensuring team success by inspiring and enabling team best practices, guidelines, and process improvements.
August 11, 2022
Provide value adds and digital customer experience thought leadership in working within marketing, with business partners, and with digital channel partners.
December 13, 2022
Assisting the manager on duty with the implementation of opening/closing procedures.
January 30, 2023
Develop measurable objectives to evaluate outcomes of implementations and determine future steps and potential to experiences and/or execution approaches (feed outcomes back to continuous improvement cycle).
February 20, 2023
Manage the day-to-day of the inbox, customer escalations, and determine proper staffing levels across channels/views to ensure customer service expectations are met.
February 28, 2023
Monitor Pending tickets for drafts, follow ups, refunds, and additional actions needed and solve whenever possible.
March 18, 2023
Lead complex, enterprise-wide projects implementing new concepts that improve customer journeys and that may impact multiple customer channels and touch points, including retail, dealer, assisted and digital channels.
March 20, 2023
Create modular design systems as they apply to product or marketing experiences and needs, with focus on consistency and attention to the smallest detail.
March 22, 2023
Drive processes and organizational changes that improve the CX Team's efficiency and effectiveness to enhance the overall experience across all stakeholders.
March 24, 2023
Act as the expert on all customer-facing policies and drive cross-functional efforts to improve those policies as needed.
April 05, 2023