Customer Experience Team Lead jobs in Albany, NY
Recently Added Customer Experience Team Lead jobs
- Amazon
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Albany, NY
FULL_TIME
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DESCRIPTION
Who are we?
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
Key Responsibilities:
• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site
• Work in a fast changing and ambiguous environment
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays
• Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsBASIC QUALIFICATIONS
- High school or equivalent diploma
- Are 18 years of age or older
- Experience in training othersPREFERRED QUALIFICATIONS
- 1 years of floor leader or other leadership, or 1 years of Amazon experience
- 1 years of retail or customer facing, or 1 years of Amazon experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $56,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. - 19 Days Ago
- Accenture
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Albany, NY
FULL_TIME
- We Are: Accenture’s SAP practice, and we bring the New to life using design thinking, agile development methodologies, and the latest smart tech like IoT, automation, and AI. We even built myConcerto,...
- 6 Days Ago
- myGwork - LGBTQ+ Business Community
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Albany, NY
FULL_TIME
- This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. DescriptionWho are ...
- 4 Days Ago
- Talent Acquisition Team at GAT
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Albany, NY
PART_TIME
- Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers...
- 26 Days Ago
- Talent Acquisition Team at GAT
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Albany, NY
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
- 1 Month Ago
- Remarkable Promotions Management Group
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Albany, NY
FULL_TIME
- Remarkable Promotions Management Groupis seeking a results-driven business development professional to play a critical role in our inbound and outbound marketing and lead generation efforts. The prima...
- 9 Days Ago
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0 Customer Experience Team Lead jobs found in Albany, NY area
- Capital One
-
East Greenbush, NY
- 201 Third Street (61049), United States of America, San Francisco, CaliforniaSenior Lead Software Engineer, BackendAs an...
- 12/15/2024 12:00:00 AM
- Urban Air Adventure Park
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Albany, NY
- ASSISTANT MANAGER JOB SUMMARY The Assistant Manager motivates, instills accountability and achieves results to drive suc...
- 12/14/2024 12:00:00 AM
- Katalyst Healthcares & Life Sciences
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Rensselaer, NY
- Responsibilities: Include, but are not limited to, the following. Organize and schedule meetings with various department...
- 12/14/2024 12:00:00 AM
- Bubbakoo's Burritos
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Troy, NY
- Job Description Job Description Now Hiring!! Bubbakoo's Burritos located near Hudson Valley Community College! Opening e...
- 12/14/2024 12:00:00 AM
- New York State Executive Chamber
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Albany, NY
- Reporting to the Chief of Staff, the Chief Administrative Officer builds administrative structure and capacity within Ch...
- 12/12/2024 12:00:00 AM
- Wolters Kluwer
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Albany, NY
- Lead Product Manager - Hybrid R0042653 Job Description Summary: TeamMate specializes in delivering state-of-the-art B2B ...
- 12/12/2024 12:00:00 AM
- DOCSTRATS
-
Rensselaer, NY
- Job Description QUALITY ASSURANCE TESTER 50% Onsite in Albany, NY The Testing Analyst will work under the guidance of Te...
- 12/11/2024 12:00:00 AM
- Bank of America Corporation
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Albany, NY
- Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the p...
- 12/11/2024 12:00:00 AM
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