Customer Experience Team Lead jobs in Cedar Rapids, IA

Job Description :

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents.

As an inbound customer service representative, you will be reporting directly to your assigned Team Lead for the program.

Duties :

• Handle customer inquiries both telephonically and by email
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system & update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Handle supervisor calls
• Assist the team leader in the day to day activities of the team
• Mentor new hires and help them acclimate to the call floor
• Step into the team leader role when the team leader is not available

Last updated : 2024-03-09