Customer Experience Team Lead jobs in Saginaw, MI

General Description

Train individuals with developmental, mental and/or physical disabilities and/or other special needs to improve outcomes in competitive integrated employment for individuals. These outcomes will be accomplished through education and training that promotes community inclusion, increased productivity, greater self-reliance, economic self-sufficiency, and growth in one’s self-esteem. Team Leaders are required to work along with the Trainee, and complete jobs when necessary.

Essential Responsibilities

• Provide training according to trainee’s Individual Plan of Service or Individual Education Plan

• Provide feedback, positive reinforcement, and other strategic interventions to guide and direct trainees

• Provide general supervision to trainee’s during attendance at Lapeer Team Work and community-based work sites

• Onsite liaison with community-based employers, to resolve job-related concerns

• Complete Progress notes, Incident reports, Time sheets and collect data relative to trainee’s program plans and submit at appropriate staff meetings.

• Assist in identifying goals and objectives for trainee’s program plans.

• Review files on trainee on an annual basis, and as a new trainee begins program

• Monitor and provide training, as needed, regarding quality control of work

• Must be able to exchange accurate written and verbal information

• Support a positive attitude and support the employment environment.

Nonessential Responsibilities

• Attend in-services, conferences, staff meetings, and other training as scheduled

• Assist the agency with fundraising efforts, community awareness activities, and participate in community events as necessary or assigned

Requirements

During initial employment, the following is mandatory:

• Submit to background check at orientation and annually thereafter

• Must obtain Recipient Rights Training within 30 days of hire

• Must obtain CPR/First Aid Training Certification within 90 days of hire

• Obtain and keep current any other trainings deemed required by other governing agencies or the Executive Director

• Must obtain appropriate Public Passengers Chauffeurs License or CDL certification (established at hire) to drive 15 passenger vans to works sites throughout Lapeer and surrounding counties

Americans With Disabilities Act of 1990, Pub. L. No. 101-336, 104 Stat. 328 (1990).

Physical Requirements

• Frequently lifts and carries items weighing up to 20 pounds

• While performing duties of this position, the individual is frequently required to sit, stand, walk, kneel.

• Individual must possess fine and gross motor skills and may frequently reach above shoulder level, and push/pull objects

Americans With Disabilities Act of 1990, Pub. L. No. 101-336, 104 Stat. 328 (1990).

Qualifications

• Special training or experience with individuals with developmental disabilities is preferred

• Experience with behavioral health issues.

• High school diploma or equivalent

• Must have a driving record in good standing and acceptable for company insurance requirements

Other Skills/ Abilities

• Ability to read, write, perform calculations, utilize a computer, analyze, and interpret documents

• Must possess the ability to respond effectively to sensitive inquiries and complaints, define problems, collect data, and establish facts and draw conclusions

• Must be able to lead, guide, and collaborate with others to promote a supportive work environment through clearly articulated instruction, constructive feedback, and encouragement

The Executive Director reserves the right to require attendance at training sessions outside of regular work hours/days. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Revised 2022 10 TRV