Customer Insights Analyst jobs in Auburn, ME
Customer Insights Analyst analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Being a Customer Insights Analyst uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Additionally, Customer Insights Analyst requires a bachelor's degree. Typically reports to a supervisor. The Customer Insights Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Insights Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Insights Analyst jobs
Lead Digital Customer Business Analyst
- CENTRAL MAINE POWER CO
-
Augusta, ME
FULL_TIME
- Job Title: Lead Digital Customer Business Analyst Reports to: Senior Product Owner Company: AVANGRID SERVICE COMPANY Department/Organization: Customer Experience & Digital Strategy Location: Augusta ME, Portland ME Hybrid The base salary range for this position is $107,254 to $139,431 and is dependent upon experience. Job Summary The Business Analyst will assist in the creation of the digital customer experience journey and product features that provide valuable solutions to our customers. The business analyst will contribute to the development of design assets in the form of epics, user experiences and customer journey maps based on customer research in alignment with the customer digital strategy. Finally the business analyst will assist in feature prioritization and the capture of relevant details.Working as part of a pool of resources across the Digital CoE, the post holder may be required to work on a stand-alone basis, or as part of larger teams that will be responsible for carrying out detailed analysis and design across multiple customer journeys. Key Responsibilities • Partner with customer experience strategy team members and the business to develop customer features and functionality documentation for project initiatives. • Serve as a subject matter expert while defining user requirements with business partners and designing robust solutions. • Make recommendations about how the company can increase product adoption rates by providing appropriate information and services to customers in digital channels and promotions. • Document design and project specification creation, product requirements, support customer promotion planning and development of communications plans inclusive of job aids and training plans for internal teams. • Develop customer journey maps, user stories and stock the product backlog, define acceptance criteria, create workflows, navigation maps and specifications. • Assist Product Managers in the management and grooming of user stories in the product backlog Help manage JIRA boards (or similar agile software), and participate in daily stand-ups with the digital teams. • Engage with project manager(s) throughout the project lifecycle to promptly address questions and concerns. • Triage and prioritize incoming requests against existing project backlog. • Creates and maintains documentation including requirements, design, and end-user manuals, provides needed reports as applicable. • Required Qualifications • Bachelor’s degree in a relevant field with 7 years of relevant business experience required • At least 5 years of relevant project management experience • Working knowledge of several utility business areas preferred (e.g. Electric Operations, GasOperations, Customer Service) • PMI certification (PMP, PMI-ACP or other Agile certification, PMI- CAPM) preferred Preferred Qualifications • Experience with Project Management techniques and applications including JIRA and the agile development process. • Customer-facing experience and digital product development experience. • Has strong oral and written communication skills, and can convey information clearly and concisely. • Strong research skills, analytical abilities, and technical savvy with problem-solving strengths. • Ability to document requirements formally or informally depending on the need of the project. • Excellent organizational skills, time management skills, and teamwork building. • Microsoft Suite & SharePoint • Project management (individual, multiple, simultaneous, linkedprojects). • Project planning for unique, one-time initiatives • Negotiation/dispute resolution Competencies (this is standard for all jobs) • Growth & Continuous Improvement • Initiative & Change • Focused on Results • Customer Centric (internal and/or External) • Communication • Collaboration • Leadership (people managers/leaders) Disclaimer (this is standard for all jobs) AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables. Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com Job Posting End Date: We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia and maintains markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others, as growth platforms. Do you want to be part of the energy of the future? Do not hesitate, join us! Consult the Iberdrola career site Terms of Use and Legal Conditions Consult the Iberdrola employment channel Privacy Notice At Iberdrola Group | Careers we only use technical cookies to allow the operation and provision of the services offered on the website. For more information you can consult our Cookies Policy
- 5 Days Ago
Associate – Global Market Insights, English & Korean Speaker
- Atheneum Partners
-
Boothbay, ME
FULL_TIME
- Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the a...
- 17 Days Ago
Senior Analyst/ Analyst
- MaineHealth
-
Portland, ME
FULL_TIME
- Summary Position Summary The MaineHealth Strategy team leads the development of long-term enterprise strategy, high value business growth, venture investment opportunities and strategic partnerships. ...
- Just Posted
Financial Analyst
- Robert Half
-
Salt Lake, UT
PER_DIEM
- The FP& A Analyst is responsible for providing financial reporting and business analytics that are used as strategic tools within the organization. This role will work closely with the Leadership of t...
- Just Posted
Business Analyst
- Robert Half
-
Coppell, TX
PER_DIEM
- General Summary….The Senior Business Applications Analyst interacts with business partners and/or it staff to gather and document information related to requirements and/or software testing. Gathers i...
- 22 Days Ago
Financial Analyst
- Community Concepts
-
Lewiston, ME
FULL_TIME
- Community Concepts, a Maine non-profit that provides resources to people of low income to help them move forward, is excited for a new opportunity to hire a Financial Analyst to work with assigned Dep...
- 24 Days Ago
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0 Customer Insights Analyst jobs found in Auburn, ME area
Quality Assurance Automation Engineer
- ProSearch
-
Portland, ME
- Our Maine-based client, a nonprofit delivering independent, reliable and insightful data solutions, is seeking to add a ...
- 5/1/2024 12:00:00 AM
Master Data Management (MDM), Developer
- WEX, Inc.
-
Portland, ME
- This is a remote position, however, the candidate must reside within 30 miles of one of the following locations: Portlan...
- 5/1/2024 12:00:00 AM
Senior Marketing Analyst, Web and Digital
- Confluent
-
Augusta, ME
- Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever fou...
- 4/30/2024 12:00:00 AM
Analyst II Vendor Master Data Management (VMDM) & Product Master Data Management (PMDM) Support
- Retail Business Services
-
Scarborough, ME
- Address: USA-ME-Scarborough-145 Pleasant Hill Rd Store Code: RBS Executive Administration (5136047) Ahold Delhaize USA, ...
- 4/29/2024 12:00:00 AM
Patient Service Specialist
- Select Medical
-
Topsham, ME
- When patients enter our center in Topsham, we want them to have an exceptional experience starting at the front desk. Th...
- 4/28/2024 12:00:00 AM
Assistant Electrical / Power Systems Engineer - 1898 & Co. Utility Consulting (Portland)
- Burns & McDonnell
-
Portland, ME
- **Description** The Assistant Electrical /Power Systems Engineer (or Utility Consulting Analyst) will assist our clients...
- 4/28/2024 12:00:00 AM
Wireless Retail Sales Associate - W1868
- OSL Retail Services Inc
-
AUBURN, ME
- Overview: Mobile Expert Job Description Opportunity Awaits! Calling all tech-savvy go-getters looking for a Sales Role w...
- 4/23/2024 12:00:00 AM
Sr Financial Analyst
- BlueTriton Brands
-
Poland, ME
- BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water bra...
- 3/26/2024 12:00:00 AM
About Auburn, Maine
Auburn is a city in and the county seat of Androscoggin County, Maine, United States. The population was 23,055 at the 2010 census. Auburn and Lewiston (directly across the Androscoggin River from each other) are known locally as the Twin Cities or Lewiston–Auburn (L–A).
Auburn is located at 44°5′N 70°14′W / 44.083°N 70.233°W / 44.083; -70.233 (44.089, −70.241). According to the United States Census Bureau, the city has a total area of 65.74 square miles (170.27 km2), of which 59.33 square miles (153.66 km2) is land and 6.41 square miles (16.60 km2) is water. Auburn is drained by the Little...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Analyst jobs
$74,765 to $101,871
Auburn, Maine area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Customer Insights Analyst do?
Customer Insights Analyst in Monroe, LA
Collate and analyse data, interpret findings and provide insights into internal and.
December 06, 2019
Customer Insights Analyst in Muskegon, MI
Customers are at the heart of everything we do at Bupa Global and Customer insight is the core driver of all of the decisions we make, from target segments, priority markets, channel selection, proposition development and retention strategy.
December 04, 2019
Customer Insights Analyst in Worcester, MA
The Customer Insights Analyst, located in San Francisco and reporting directly to the Head of Customer Insights, will be responsible for uncovering the “why” behind the “what” we see in our customer data.
January 21, 2020