Customer Insights Analyst jobs in Glendale, AZ
Customer Insights Analyst analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Being a Customer Insights Analyst uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Additionally, Customer Insights Analyst requires a bachelor's degree. Typically reports to a supervisor. The Customer Insights Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Insights Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Insights Analyst jobs
Senior Manager, Customer Insights and Analytics
- Releady
-
Phoenix, AZ
FULL_TIME
-
OVERVIEWWe are looking for a Senior Manager, Customer Insights and Analytics, to champion customer experience analytics for one of our partners. In this critical role, you'll apply your expertise in survey analysis and data interpretation to drive strategic improvements and influence positive customer outcomes. With a focus on a forward-thinking approach, you'll shape initiatives that refine their services and reinforce their commitment to operational excellence. This is a full-time permanent salaried role. The team is hybrid and goes into the office 3-4 days / week. Must be eligible to work in the United States.RESPONSIBILITIES
- Oversee Channel Analytics across various platforms including Digital, Marketing, Claims, and Customer Experience.
- Manage analytics for internal and external surveys, like Net Promoter Score and other satisfaction metrics.
- Drive continuous improvement by mining data for actionable opportunities and evaluating their financial impact.
- Specialize in survey essentials: negotiation, design, testing, sampling, and benchmarking.
- Analyze both structured and unstructured survey data to provide strategic insights.
- Help implement feedback through measurable initiatives to enhance customer experience, reduce costs, and foster loyalty.
- Contribute to improving ratings and other key performance indicators.
QUALIFICATIONS- Bachelor’s degree in Mathematics, Market Research, Economics, Business Analysis, Statistics, Engineering, or related field.
- 5 years of experience with NPS, CSAT, and other customer experience metrics.
- Leadership experience required
- Proficiency in statistics, regression, and text mining; machine learning and natural language processing skills are a plus.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees. - 28 Days Ago
Customer Service Representative - Part Time
- Williams-Sonoma Inc. Customer Care Centers
-
Phoenix, AZ
PART_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Arizona! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are...
- 1 Month Ago
Claims Customer Service Analyst
- Professional Health Care Network
-
Phoenix, AZ
FULL_TIME
- The Claims Customer Service Analyst is accountable for and oversees the following tasks:Manage all claims appeals, including disputes, redeterminations and reconsiderationsConfirm reimbursement accura...
- 23 Days Ago
Customer Service/Order Analyst
- Rust-Oleum
-
Phoenix, AZ
FULL_TIME
- Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst. Key Resin is different than other manufacturers in that we are a small employer wi...
- 1 Month Ago
Customer Contact Analyst / Workforce Manager
- Stellantis Financial Services US
-
Phoenix, AZ
FULL_TIME
- Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citr...
- 15 Days Ago
Workday Certified Adaptive Insights Lead
- Hispanic Technology Executive Council
-
Phoenix, AZ
FULL_TIME
- We are... We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve,...
- 22 Days Ago
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0 Customer Insights Analyst jobs found in Glendale, AZ area
RCM Product Manager IV- REMOTE
- Net Health
-
Phoenix, AZ
- About Net Health Belong. Thrive. Make a Difference. Are you looking for a meaningful and satisfying career where you hav...
- 4/27/2024 12:00:00 AM
Social Media Director
- Manifest
-
Phoenix, AZ
- At Manifest, we create rich content experiences that drive brand transformation. We are a proudly independent, full-serv...
- 4/27/2024 12:00:00 AM
Senior Marketing Specialist
- Addison Group
-
Phoenix, AZ
- Job Title: Senior Marketing Specialist (Hybrid) Location: Phoenix, AZ Compensation: $80,000 - $100,000 annually Position...
- 4/27/2024 12:00:00 AM
Senior Field Marketing Specialist
- Ashley Furniture Industries
-
Phoenix, AZ
- Build Your Career with Ashley Join our Marketing team and help us drive brand awareness and engage with our target audie...
- 4/27/2024 12:00:00 AM
Senior Lead Product Manager
- Wells Fargo & Co.
-
Phoenix, AZ
- By using a Site or interacting with a Wells Fargo advertisement or page or account on a third party site, you consent to...
- 4/27/2024 12:00:00 AM
Salesforce Marketing Specialist (NYC)
- Dexian
-
Phoenix, AZ
- Position: Salesforce Marketing Specialist (New York City) Location: New York, NY (Hybrid) Duration: Contract To Hire Han...
- 4/27/2024 12:00:00 AM
Director, Business Strategy Analytics (Deposit Forecasting) AZ
- Usaa
-
Phoenix, AZ
- Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
- 4/25/2024 12:00:00 AM
Digital Product Lead - Lead Key Digital Initiatives
- Blue Cross Blue Shield of Arizona
-
Phoenix, AZ
- Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make ...
- 4/23/2024 12:00:00 AM
About Glendale, Arizona
Glendale /ˈɡlɛndeɪl/ is a city in Maricopa County, Arizona, United States, located about nine miles (14 km) northwest from Downtown Phoenix. According to the 2017 U.S. Census estimates, the population of the city is 246,709.
Glendale is located at 33°32′19″N 112°11′11″W / 33.53861°N 112.18639°W / 33.53861; -112.18639 (33.538654, −112.186261)....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Analyst jobs
$75,247 to $102,530
Glendale, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Customer Insights Analyst do?
Customer Insights Analyst in Monroe, LA
Collate and analyse data, interpret findings and provide insights into internal and.
December 06, 2019
Customer Insights Analyst in Muskegon, MI
Customers are at the heart of everything we do at Bupa Global and Customer insight is the core driver of all of the decisions we make, from target segments, priority markets, channel selection, proposition development and retention strategy.
December 04, 2019
Customer Insights Analyst in Worcester, MA
The Customer Insights Analyst, located in San Francisco and reporting directly to the Head of Customer Insights, will be responsible for uncovering the “why” behind the “what” we see in our customer data.
January 21, 2020