Customer Insights Analyst jobs in Phoenix, AZ

Customer Insights Analyst analyzes customer and consumer data and research to identify trends, key indicators, patterns, and insights. Assists in developing and conducting focus groups, surveys, competitor intelligence studies, and industry research to support product development, category/brand management and marketing or sales initiatives. Being a Customer Insights Analyst uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain research databases. Additionally, Customer Insights Analyst requires a bachelor's degree. Typically reports to a supervisor. The Customer Insights Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Insights Analyst typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Customer Insights Analyst jobs

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Senior Manager, Customer Insights and Analytics
  • Releady
  • Phoenix, AZ FULL_TIME
  • OVERVIEW
    We are looking for a Senior Manager, Customer Insights and Analytics, to champion customer experience analytics for one of our partners. In this critical role, you'll apply your expertise in survey analysis and data interpretation to drive strategic improvements and influence positive customer outcomes. With a focus on a forward-thinking approach, you'll shape initiatives that refine their services and reinforce their commitment to operational excellence. This is a full-time permanent salaried role. The team is hybrid and goes into the office 3-4 days / week. Must be eligible to work in the United States. 
     
    RESPONSIBILITIES
    • Oversee Channel Analytics across various platforms including Digital, Marketing, Claims, and Customer Experience.
    • Manage analytics for internal and external surveys, like Net Promoter Score and other satisfaction metrics.
    • Drive continuous improvement by mining data for actionable opportunities and evaluating their financial impact.
    • Specialize in survey essentials: negotiation, design, testing, sampling, and benchmarking.
    • Analyze both structured and unstructured survey data to provide strategic insights.
    • Help implement feedback through measurable initiatives to enhance customer experience, reduce costs, and foster loyalty.
    • Contribute to improving ratings and other key performance indicators.
     
    QUALIFICATIONS
    • Bachelor’s degree in Mathematics, Market Research, Economics, Business Analysis, Statistics, Engineering, or related field.
    • 5 years of experience with NPS, CSAT, and other customer experience metrics.
    • Leadership experience required
    • Proficiency in statistics, regression, and text mining; machine learning and natural language processing skills are a plus.
     
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
  • 28 Days Ago
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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Phoenix, AZ PART_TIME
  • Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Arizona! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are...
  • 1 Month Ago
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Claims Customer Service Analyst
  • Professional Health Care Network
  • Phoenix, AZ FULL_TIME
  • The Claims Customer Service Analyst is accountable for and oversees the following tasks:Manage all claims appeals, including disputes, redeterminations and reconsiderationsConfirm reimbursement accura...
  • 24 Days Ago
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Customer Service/Order Analyst
  • Rust-Oleum
  • Phoenix, AZ FULL_TIME
  • Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst. Key Resin is different than other manufacturers in that we are a small employer wi...
  • 1 Month Ago
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Customer Contact Analyst / Workforce Manager
  • Stellantis Financial Services US
  • Phoenix, AZ FULL_TIME
  • Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citr...
  • 15 Days Ago
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Workday Certified Adaptive Insights Lead
  • Hispanic Technology Executive Council
  • Phoenix, AZ FULL_TIME
  • We are... We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve,...
  • 22 Days Ago
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0 Customer Insights Analyst jobs found in Phoenix, AZ area

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Senior Growth Marketing Manager- Remote
  • UX Hires
  • Phoenix, AZ
  • Senior Growth Marketing Manager- Remote Our client is simplifying the chaos of the events industry through powerful, eas...
  • 4/28/2024 12:00:00 AM
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Lifecycle Campaign Manager (Supplements) - Health & Wellness - California REMOTE
  • Stingray Direct
  • Phoenix, AZ
  • Stingray Direct is a direct-to-consumer, large-scale, performance-based e-commerce company. We are seeking a highly expe...
  • 4/28/2024 12:00:00 AM
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Marketing Director
  • Company 9 Llc
  • Phoenix, AZ
  • Job DescriptionWe are looking for a creative and adaptable Marketing leader who will be responsible for building and mai...
  • 4/28/2024 12:00:00 AM
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Head of Digital Retail Sales
  • Ford Motor Company
  • Phoenix, AZ
  • Head of Digital Retail SalesWe are the movers of the world and the makers of the future. We get up every day, roll up ou...
  • 4/28/2024 12:00:00 AM
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Senior Marketing Specialist
  • Addison Group
  • Phoenix, AZ
  • Job Title: Senior Marketing Specialist (Hybrid)Location: Phoenix, AZCompensation: $80,000 - $100,000 annuallyPosition Ov...
  • 4/28/2024 12:00:00 AM
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Sr. Marketing Specialist, Performance Media
  • Sloane Staffing
  • Phoenix, AZ
  • The Sr. Performance Media Specialist will be responsible for developing and executing comprehensive performance media st...
  • 4/28/2024 12:00:00 AM
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Sr. Marketing Specialist, Field & Vertical Markets
  • Sloane Staffing
  • Phoenix, AZ
  • The Marketing Senior Specialist will partner with the Enterprise Account (EA) team to develop targeted campaigns that su...
  • 4/28/2024 12:00:00 AM
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Manager, Digital Marketing and Technology
  • Cable One
  • Phoenix, AZ
  • Job Description:At Cable One and our family of brands, we keep our customers and associates connected to what matters mo...
  • 4/28/2024 12:00:00 AM
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About Phoenix, Arizona

Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert. Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Insights Analyst jobs
$75,247 to $102,530
Phoenix, Arizona area prices
were up 2.2% from a year ago
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What does a Customer Insights Analyst do?

Customer Insights Analyst in Monroe, LA
Collate and analyse data, interpret findings and provide insights into internal and.
December 06, 2019
Customer Insights Analyst in Muskegon, MI
Customers are at the heart of everything we do at Bupa Global and Customer insight is the core driver of all of the decisions we make, from target segments, priority markets, channel selection, proposition development and retention strategy.
December 04, 2019
Customer Insights Analyst in Worcester, MA
The Customer Insights Analyst, located in San Francisco and reporting directly to the Head of Customer Insights, will be responsible for uncovering the “why” behind the “what” we see in our customer data.
January 21, 2020