Customer Insights Analyst jobs in Troy, MI

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, & Thursday, and remote working options for Monday and Friday.

What you'll do

In this role on AlixPartners' Corporate Services team, the Data Insights & Analytics Senior Business Analyst works with the Information Technology (IT) team with primary responsibility for analysis, design, evaluation, selection, implementation and support of enterprise reporting and dashboards. This position will partner closely with the Business, internal Corporate Services Support staff, and IT to provide technical support to solve business problems, ensuring that the business has the entirety of its technology needs met. This will include resolving data pipeline issues and planning for the selection and implementation of new technologies to service this customer base.

The Data Insights & Analytics Senior Business Analyst is a full-time role located in Southfield, Michigan reporting to the Data Insights and Analytics BA & QA Manager. Paid relocation is not available.

Gathering/Documentation:

• Works with internal customers to identify specific user requirements and determine system needs to assure project deliverables meet customer expectations.
• Interviews employees at all levels to analyze work procedures and operational methods for the needs analysis stage of implementation. Documents current and desired processes, ensuring all documentation is kept up-to-date and communicated to the relevant stakeholders on a timely basis.
• Maintains and resolves requirements issues as they arise.
• Creates functional specifications for delivering customer solutions.
• Interprets requirements, identifies, communicates and documents program objectives and ensures program milestones are met.
• Assists with the development of Requests for Proposals (RFPs) and training documents.

Solutions:

• Works with IT to deliver dashboards and reporting solutions and defining the approach for solution development and recommends business process enhancements.
• Participates in the design and development/implementation of applications based on requirements.
• Participates in problem solving in areas such as system design, input/output requirements and data flow between departments and/or business systems.
• Communicates to stakeholders and dashboard consumers.

Support:

• Provides technical Level 2 support to the end users of reports and dashboards.
• Provide technical assistance in designing reporting systems, and related business tools.
• Assists in the triage of issues to resolves bugs and issues with business and IT.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What you'll need

• Bachelor's degree in a related area preferred. Related work experience may be acceptable in lieu of degree.
• Minimum three (3) years of professional experience in IT technical services.
• Experience in enterprise applications and understanding of database driven applications.
• Experience working directly with IT and business/functional team members to understand project concept, objectives, and approach. Strong preference is given to those who have continued to upgrade their skills through education and training.
• Knowledge of computer system capabilities, business processes, workflow, and understanding of software development life cycle.
• Experience working with 3rd party vendors and remote resources.
• Demonstrated ability to work on projects requiring organizational and time-management skills.
• Ability to bridge functional and technical resources by communicating effectively with individuals at all levels and with varying systems expertise.
• Excellent consultative, critical thinking, and analytic skills with ability to operate independently and build effective partnerships across multiple stakeholder groups.
• Self-motivated, takes initiative, and can work independently as well as with a team.
• High attention to detail with exceptional documentation skills.
• Ability to react to changing priorities while managing priorities and meeting multiple deadlines.
• Ability to grasp the big picture with a creative and innovative approach.
• Proficient with MS Office tools; Project Management tools experience is desired.
• Excellent written and verbal communication skills in English.
• Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners' and foster an inclusive environment with people at all levels of an organization.

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.