Customer Insights Analyst jobs in Wheeling, WV

Orrick currently has an excellent opportunity for a Director of Research & Insights. This position could be based in any of our U.S. offices (Austin; Chicago; Boston; Houston; Los Angeles; New York; Menlo Park; Orange County; Portland; Sacramento; San Francisco; Santa Monica; Seattle; Washington DC; or Wheeling, WV) and consideration given for 100% remote US locations.

Orrick focuses on serving the Technology & Innovation, Energy & Infrastructure and Finance sectors globally. Clients worldwide call on our teams for forward-looking commercial advice on transactions, litigation, and compliance matters. We bring distinctive quality, teamwork, and value to the table - and innovation in everything we do.

Orrick is seeking a Director of Research & Insights to lead both the legal and business research teams. The Director will develop and execute a strategic plan for the department that aligns with the firm's strategic goals - ensuring that we stay at the forefront of legal and market intelligence.

Strategy & Leadership
• Develop a forward-looking strategic plan, fostering a culture of continuous improvement and technology innovation.
• Collaborate closely with Innovation, Business Development, and Data & Digital teams.
• Cultivate strong relationships with internal stakeholders and attorneys across the firm.
• Promote the department across the firm and within the industry.
• Lead with an approach consistent with Orrick's commitment to being a Best Place to Work.
• Integrate client feedback for service enhancements.
• Ensure the department possesses the skills and vision it requires to meet the evolving needs of the market.
• Use data-driven insights to inform strategic decisions.

• Technology & Innovation
  
  • Be a key member of Orrick's innovation leadership team.
  • Drive digital transformation within the department.
  • Support Innovation and Data & Digital teams in the development of cutting-edge products.
  • Stay at the forefront of advancements in legal technology, ensuring the firm utilizes the best research tools and platforms.

• Market Intelligence
  • Build a team that analyzes legal industry trends and market dynamics to provide strategic insights.
  • Monitor competitors' activities and provide updates on market positioning.
  • Collaborate with Business Development to understand client needs and tailor services.
  • Conduct market research and translate findings into actionable strategies.
  • Facilitate knowledge sharing to enhance collective expertise.

• Operations
• • Develop and drive OKRs (Objectives and Key Results) for key initiatives and technology rollouts.
  • Lead the implementation of streamlined processes, automation, workflows, and platforms, enabling the team to focus on complex tasks efficiently.
  • Conduct regular check-ins with practice and business leaders to identify new research needs and optimize existing resources.
  • Manage subscriptions and licenses, ensuring maximum ROI from each tool.
  • Track and report on key performance indicators by analyzing research utilization.
  • Engage with vendors, skillfully negotiate key contracts, and manage vendor relationships.

• Possess significant experience in leading research and knowledge management teams, particularly in a large law firm environment.
• Demonstrate a deep understanding of legal research methodologies and familiarity with major legal databases and research tools.
• Exhibit excellent organizational and project management skills, with a proven track record in strategic planning and execution.
• Display strong communication and interpersonal abilities, capable of effectively collaborating with a diverse range of professionals.
• Demonstrate the ability to effectively teach and present.
• Proven experience in successfully managing large-scale projects.
• Express interest in using technology to solve problems and develop projects.
• Show familiarity and interest in emerging technology, including generative artificial intelligence.
• Understanding of business intelligence tools and market forces.
• Be proficient in legal research platforms (e.g., Westlaw, LexisNexis, Bloomberg Law) and stay updated with the latest legal tech trends.
• Demonstrate experience in implementing and maintaining knowledge management systems.
• Express a commitment to professional development and staying updated with industry changes.

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25 markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the eighth year in a row, Fortune named Orrick to its 2023 list of the 100 Best Companies to Work For. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company*.

Compensation and Benefits

The expected salary range for this position is:

• California Major Markets* $153,750.00 - $215.250.00
• New York City $169,150.00 - $215,250.00
• National $143,500.00 - $184,500.00

* California Major Markets includes San Francisco, Silicon Valley, Los Angeles, Orange County, Santa Monica. All other California locations fall within National range.

Orrick is committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work. This compensation and benefits information is based on the Orrick's estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include, but not limited to, qualifications, relevant experience or education, particular skills or expertise, geography. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.

We offer a full range of elective health benefits including medical, dental, vision and life insurances; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program. This role is eligible to employees will receive compensated time off through our Flexible Time Off program, generous Parental leave benefits, and paid holidays.

Please visit www.orrick.com for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers.

We are an Equal Opportunity Employer.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring

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