Customer Operations Data Analyst jobs in Gilboa, WV
Recently Added Customer Operations Data Analyst jobs
Data Analyst
- First Choice Services
-
Charleston, WV
FULL_TIME
-
Agency and MissionFirst Choice Services is a 501c3 non-profit organization. First Choice Services serves multiple states with an array of programs that promote wellbeing and facilitate access to behavioral health and social services. First Choice Services is proud to be a second chance employer, offering opportunities to peers with a variety of lived experiences.Position OverviewAt the direction of the CEO and Program Directors, the FCS Data Analyst is tasked with combining their understanding of the statements of work of FCS programs; telephonic, resource and record platforms used within the agency; and knowledge of data tools and systems, to produce valid, accurate and reliable grant and contract program reports as well as customized reports for agency administrators.The FCS Data Analyst is responsible for the collection and reporting of all agency reporting both internal and external and works collaboratively with Program Directors, agency administrators and community partners as needed. The FCS Data Analyst also provides first level technical support to FCS employees, especially as related to phone, computer, and software systems.This position will have a high attention to detail, a high level of integrity, and ensure consistency in reports and reporting methods.Essential Job Functions
- Extract, clean, and merge data from multiple systems, to generate reports and actionable insights to ensure agency compliance, improve quality, and satisfy program reporting requirements.
- Actively explore projects and initiatives to enhance operational outcomes by leveraging or developing data analytics systems.
- Review data being captured against Statement of Work to ensure data compliance.
- Review data for accuracy and identify error sources.
- Prepare analyses and visualizations for audits, presentations, etc.
- Work with agency administration to develop a schedule of internal program reports to provide an overview of various quality and workflow factors, including but not limited to call volume, customer service, program responsiveness, caller demographics/needs/solutions, call trends, staffing needs, etc.
- Generate statistical analyses for agency stakeholders and community partners as directed by CEO, CFO, or Program Directors.
- Develop and maintain data collection systems and data analytics tools.
- Reviews call reports annually to ensure data is collected appropriately and in accordance with grant and program requirements.
- Works with agency administration to analyze personnel data including for the purpose of increasing job satisfaction and employee retention.
- Interpret data, analyze results using statistical techniques and provide ongoing reports.
- Identify trends or patterns in complex data sets.
- Collaborates with stakeholders, program directors and others to satisfy reporting when new data or reporting needs are identified.
- Performs data requests in a timely manner.
Non-Essential Job Functions- Maintain equipment list.
- Assisting staff with data entry methods.
- Identifying hardware and software solutions.
- Creates and maintains data dictionary for program.
- Work with administration to locate and define new process improvement opportunities.
- Contribute to the overall effectiveness of the agency and the department by completing all duties as assigned.
Requirements- Proven working experience extracting, cleaning, and aggregating data for the purpose of generating reports and/or visualizations.
- Proven knowledge of programming concepts.
- Proficiency in one or more high-level programming languages (Python, R, etc.) with data analysis libraries, modules, or packages.
- Knowledge of data visualization tools and concepts.
- Demonstrable expertise in SQL, with an understanding of relational and/or nonrelational database management systems
- Knowledge of data extraction processes and concepts including APIs and database connections.
- Proven ability to collect, organize, and disseminate significant amounts of information with attention to detail and accuracy.
- Proficient with MS Excel, including pivot tables and advanced functions, such as lookup functions.
- BS in Mathematics, Economics, Computer Science, Information Management or Statistics required.
- Ability to work with co-workers, callers and administrators in a respectful and cooperative manner regardless of differences in values or opinions.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to work evenings, nights, weekends, and holidays as required.
- Ability to navigate comfortably through multiple technology platforms.
- Proficiency in Microsoft Office including Power Point, Adobe Acrobat or comparable programs
- Compassion and understanding for those challenged by mental health, addiction and/or suicidal ideation.
- Compassion and understanding for all regardless of gender, race, ethnicity, national origin, age, sexual orientation, gender identity, education, disability, marital or veteran status.
Benefits- Second-chance employer
- Large long-term recovery population
- Competitive wages
- Health, dental and vision insurance
- Short- and long-term disability insurance
- Basic and voluntary life insurance
- Paid time off package
- Floating holiday
- Holiday pay
- 401(k) with company match after 1 year of service
- Rewarding work in a fun work environment with fantastic people
- Massage chairs, quiet rooms, and VR headsets
- Outreach Opportunities
- Discounted gym membership with the YMCA
- Employee engagement events
First Choice Services is an Equal Opportunity Employer! Come and join the fun! - 11 Days Ago
Customer Operations Associate
- PerkinElmer
-
Charleston, WV
FULL_TIME
- Primary Responsibilities General Customer Support: As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving ...
- 22 Days Ago
Service Technician (Sales)
- Groundworks Operations, LLC
-
Scott, WV
OTHER
- It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Basement Authority of WV, A Groundworks Company,...
- Just Posted
Production Manager
- Groundworks Operations, LLC
-
Scott, WV
OTHER
- It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Basement Authority of West Virginia, A Groundwor...
- 19 Days Ago
Lead Automotive Technician
- TX06 Bridgestone Retail Operations, LLC.
-
Mount Gay, WV
FULL_TIME
- Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
- 7 Days Ago
Automotive Service Manager - Hourly
- TX06 Bridgestone Retail Operations, LLC.
-
Bancroft, WV
FULL_TIME
- Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
- 7 Days Ago
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0 Customer Operations Data Analyst jobs found in Gilboa, WV area
Technical Lead, Application Development and Maintenance
- Cardinal Health
-
Charleston, WV
- **_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effe...
- 6/12/2024 12:00:00 AM
Senior Cybersecurity Analyst
- Amentum
-
Charleston, WV
- The **Senior Cybersecurity Analyst** role is a remote-telework position that supports our Risk and Compliance (R&C) arm ...
- 6/11/2024 12:00:00 AM
Financial Analyst
- American Water
-
Charleston, WV
- *Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you ...
- 6/11/2024 12:00:00 AM
Military & Veteran Talent Community
- CBRE
-
Charleston, WV
- Military & Veteran Talent Community Job ID 155272 Posted 14-Feb-2024 Role type Full-time Areas of Interest Accounting/Fi...
- 6/11/2024 12:00:00 AM
Sr. Finance Analyst - Remote
- CBRE
-
Charleston, WV
- Sr. Finance Analyst - Remote Job ID 165779 Posted 13-May-2024 Service line GWS Segment Role type Full-time Areas of Inte...
- 6/11/2024 12:00:00 AM
About Gilboa, West Virginia
Gilboa is an unincorporated community in Nicholas County, West Virginia, United States. Gilboa is located on West Virginia Route 39 5 miles (8.0 km) west-northwest of Summersville. Gilboa has a post office with ZIP code 26671.
The community derives its name, directly or indirectly, from Mount Gilboa in Israel....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Operations Data Analyst jobs
$85,616 to $114,983
Gilboa, West Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago