Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company.
A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.
Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.
Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position :
Efficiently and accurately handle calls and assist consumers in building a better financial future by providing personalized solutions to their concerns, answering questions to help them understand their account, and removing barriers to help them make on time payments.
We are obsessed with constantly improving the customer experience by showing PRIDE in the work we do, looking for new ways to exceed customer expectations with empathy, sincerity, and a commitment to one call resolution.
Outcomes & Activities :
Also, offering AutoPay if the customer is calling to make a payment, but not currently enrolled.
Knowledge & Skills :
Requirements :
Preferred :
Training & Schedule Requirements :
Schedule to fall within the range of the department hours of 5 : 00 am to 8 : 00 pm PST
Alternating weekends and one weekday / Sunday OFF
Schedule choices are based on availability
Targeted Compensation : $16.00 - $17.00 / hour, plus uncapped monthly bonus potential
Targeted Bonus : Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $800 / month.
INDSERLP #zip #LI-Remote
Benefits
Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical / dental / vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values :
To be successful in this role, Team Members need to be :
Expectations :
Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.
If you are actively looking or starting to explore new opportunities, send us your application!
P.S .
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.
Last updated : 2024-04-24
Clear All
0 Customer Retention Representative jobs found in Carson City, NV area