Customer Retention Representative jobs in Cedar Rapids, IA
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
- American Customer Care
-
Dubuque, IA
FULL_TIME
-
Job Description
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Job Responsibilities and Duties :
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Process orders, forms, and application
- Upsell products and services
- Other duties as assigned
Last updated : 2024-03-27
- 28 Days Ago
- Arona Home Essentials
-
Rapids, IA
FULL_TIME
- Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, ...
- 30 Days Ago
- Arona Home Essentials
-
Rapids, IA
FULL_TIME
- Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and service...
- 30 Days Ago
- American Customer Care
-
Dubuque, IA
FULL_TIME
- Job Description : Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents. As an inbound c...
- 1 Month Ago
- ENGINEERING SERVICES & PRODUCTS C
-
Dyersville, IA
OTHER
- Job Details Job Location: Manufacturing Facility - Dyersville, IA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: 1st Shift Job Categ...
- 22 Days Ago
- PTSolutions
-
Rapids, IA
FULL_TIME
- Job Description: PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and mo...
- 22 Days Ago
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- Cedar Rapids, IA
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0 Customer Retention Representative jobs found in Cedar Rapids, IA area
- Department Of The Treasury
-
Cedar Rapids, IA
- Duties WHAT IS THE TAX EXEMPT & GOVERNMENT ENTITIES (TE/GE) DIVISION? A description of the business units can be found a...
- 4/26/2024 12:00:00 AM
- HaF Equipment
-
Cedar Rapids, IA
- Company: HaF Equipment About HaF Equipment: HaF Equipment is a distinguished USA-based company that designs and manufact...
- 4/25/2024 12:00:00 AM
- Hawkeye Area Community Action Program, Inc.
-
Hiawatha, IA
- Hawkeye Area Community Action Program, Inc. (HACAP) is a diverse, community-focused nonprofit dedicated to empowering an...
- 4/25/2024 12:00:00 AM
- Airgas
-
Cedar Rapids, IA
- R10040732 Outside Sales Account Manager (Open) https://airliquidehr.wd3.myworkdayjobs.com/en-US/AirgasExternalCareer/det...
- 4/23/2024 12:00:00 AM
- AEG
-
Coralville, IA
- In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete ...
- 4/23/2024 12:00:00 AM
- To The Rescue
-
Cedar Rapids, IA
- Summary of Position/Objective The Human Services Assistant Director provides leadership and supports the vision for the ...
- 4/22/2024 12:00:00 AM
- Haf Equipment
-
Cedar Rapids, IA
- Company: HaF Equipment About HaF Equipment: HaF Equipment is a distinguished USA-based company that designs and manufact...
- 4/22/2024 12:00:00 AM
- Bridgestone America, Inc.
-
Coralville, IA
- **Automotive Service Manager** Employee: Regular : Full time Location: Coralville , IA Team: Retail : 2021_30177 Zip Cod...
- 4/22/2024 12:00:00 AM
About Cedar Rapids, Iowa
were up 0.8% from a year ago