Customer Retention Representative jobs in Escondido, CA

Job Description

Ultimate Staffing is looking for an excellent Customer Service Retention Representative -

In this position you will perform a variety of customer support activities. You will need to be able to assess any issues uncovered during the call and route the call to the appropriate department. Must have general knowledge of company product lines and policies.

Primary responsibilities:

Answer inbound calls regarding cancellations and general customer care calls (product, pricing, billing, payments, etc.)

Customer service agent will be responsible for attempting to save the customer from cancelling by using customer care tools provided.

Ability to use multiple systems and programs.· Properly document every call into the computer system

Meet department call metrics and guidelines provided by supervisor

Additional Responsibilities:

Verify customer account information and make any changes as necessary

Provide exceptional customer service

Must be able to work in a fast paced work environment.

Must be able to organize and priorities work.

Experience and Educational Requirements:

Minimum of 2 years customer service experience. Formal Customer Service/Retention training preferred.

Strong attention to detail and accuracy.

Must possess excellent writing, verbal, and organizational skills.

Ability to communicate effectively with various levels of employees both verbally and written.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.