Customer Retention Representative jobs in Farmington, NM

As a Customer Service Representative for Kit Carson Propane, you will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What You'll Do:

• Providing introductory information to new customers.
• Ensure customers are satisfied with products or services.
• Following up with customers to check that they’re still satisfied with service.
• Let customers or clients know about additional products or services.
• Determining the quickest, most effective ways to answer a customer’s questions.
• Escalating queries and concerns.
• Troubleshooting common issues.
• Process and post payments to customer accounts.
• Daily reconciliation of cash receipts.
• Filling and requalify outdated propane cylinders.
• Must have or gain appropriate knowledge of information required during the propane application process.
• Must be able to take propane orders and determine propane order needs based on the size and percentage of the tanks.
• Must learn the various types of accounts (Will Call, Auto-Fill, Metered Accounts) and payments needed.
• Must be able to calculate and prepare yearly budgets for budget customers and know which types of customers are or are not eligible for the budget program.
• Filing and typing duties.
• Answering phone calls and relaying messages in a timely manner
• Other duties as needed.

What you bring:

• Must have or obtain an LP09 Classification within 90 days of employment for filling various sizes of propane cylinders up to 100 # cylinders.
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience
• Time-management skills.
• Ability to find the positive in any situation.
• Cashiering experience (preferred)
• Bottle/Cylinder filling experience (preferred)
• Bilingual (Spanish/English) (preferred).

We offer a competitive salary commensurate with experience, a comprehensive benefits package and a positive work environment.

_

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person