Customer Retention Representative jobs in Fort Collins, CO

Job description

Automated Health Systems has multiple call center positions available in Fort Collins, CO.

**Must be available for equipment pick up in the Cheyenne, WY office**

In this role, you will be responsible for providing education, assistance, and eligibility services to Wyoming Medicaid customers. You will be responsible for providing support to ensure that callers understand the application process and documentation required. This will involve interviews and eligibility assistance, either in person or over the phone.
JOB REQUIREMENTS
Benefits:

• Ideal for college students
• Health insurance (FT employees)
• Dental/Vision insurance (FT and PT employees)
• Employee Wellness Program
• 401(k)
• Vacation/Holidays(FT employees)
• PTO(Paid time off) (FT and PT employees)
• Available shifts from 7:00 AM to 6:00 PM, Monday through Friday
• Comprehensive and ongoing training
• Strong company culture
• Career growth opportunities

Required Qualifications:

• High School Diploma;
• 2 years’ Customer Service experience;
• Excellent communication skills (verbal and written);

Preferred Qualifications:

• 2 years’ phone-based customer service ;
• Previous eligibility experience;
• Associates Degree/Bachelors in related field
• Bilingual language skills.

To be successful in this role you must:

• Be a team player;
• Customer focused with a passion for helping people;
• Have a strong work ethic with a desire to succeed.

AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Work setting:

• Call center
• Remote

Location:

• Fort Collins, CO (Required)

Work Location: Remote