Customer Retention Representative jobs in Portland, ME

SUMMARY

The City of Saco is looking for a friendly and detail-oriented Customer Service Assistant to help the Tax Collector and Finance Director with tasks on a regular basis. This position is responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every phone inquiry. Main duties including performing administrative work requiring analytical skills, independent judgment, knowledge of programs, policies, procedures, and regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Handles counter traffic which includes but is not limited to processing of property tax payments and other miscellaneous payments.
• Responds to customer inquiries in a professional manner.
• Answers the City Hall?s main phone line and directs the call to the appropriate department
• Open and process mail.
• Operates computer terminal for financial software applications, data entry, word processing, excel spread sheets, and web-based payment processing.
• Collects excise taxes for motor vehicles and recreational vehicles as well as registering those items for the state?s Bureau of Motor Vehicle.
• Issues various municipal permits and licenses, - State of Maine hunting and fishing licenses, register ATV?s, Boats, and Snowmobiles, process dog licenses.
• Daily balance of cash drawer.
• Performs duties and independent tasks as set forth by the Finance Director and/or Tax Collector. These duties may include assisting the City Clerk or Deputy City Clerk.

BENEFITS:

• Medical, Dental, Vision (80% City Paid, 20% Employee)
• STD/LTD - 100% city paid
• Life Insurance ? 100% city paid
• Voluntary benefits ? (critical illness, accident insurance, hospital indemnity, supplemental life insurance ? 100% employee Paid)
• Vacation/ Sick Time
• Paid Parental Leave Program
• Wellness Program
• City Paid Holidays
• Retirement Plans (401a, 457b, MainePERS, Retirement Health Savings) with city match