Customer Retention Representative jobs in Provo, UT

Our Firm

Agent Boost Marketing is an industry leader in technology, training, support, compliance, and sales. Our agents nationwide assist Medicare beneficiaries compare and enroll in Medicare advantage plans, Medicare supplements, and prescription drug plans.

COVID-19 dramatically impacted our industry and exacerbated the trend of technology and remote selling. If you have been in the industry for years, you’ve noticed how quickly it’s changed. We’re creating new opportunities for agents to continue to be successful in this ever-changing space. We are seeking additional retention reps for our Lehi, UT location.

The Position

Using our CRM and dialer, make outbound calls and receive inbound calls from Medicare beneficiaries that are "at risk" or have questions regarding their Medicare benefits. Perform benefit comparisons and assist our current clients with enrollments into plans and products that are most suitable via our provided enrollment tool.

What We're Offering:

• Competitive Industry Pay, base pay OT and commissions
• Target Annual Compensation of $60,000-$75,000
• Commissions
• Retention Bonus
• Health benefits
• PTO and paid company holidays
• Dental and Vision
• 401k
• Professional Development
• Job Stability in a growing industry

Qualifications:

• Possess a valid driver’s license and a source of reliable transportation.
• Possess strong presentation, persuasion, and negotiation skills with the ability to close sales.
• Be people-oriented, customer-focused, and professionally assertive in maintaining client relationships.
• Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
• Have excellent time management skills, thrive in a team environment, and technology and computer proficiency including call center and CRM experience
• Previous experience in customer service or call center preferred

If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy building relationships, we invite you to apply for the position of Retention Specialist. As a Retention Specialist, you will play a crucial role in analyzing customer needs, addressing their concerns, and ensuring their satisfaction. Join our team today and be part of a dynamic and rewarding work environment.

To apply, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to reviewing your application.

Job Type: Full-time

Pay: $59,977.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• No nights

Experience:

• Sales: 1 year (Required)
• Customer service: 1 year (Required)
• Call center: 1 year (Preferred)

License/Certification:

• Life & Health Insurance License (Preferred)

Ability to Relocate:

• Lehi, UT 84043: Relocate before starting work (Required)

Work Location: In person